Associate Director, Concessions & Partnership Experience and Operations
Top Benefits
About the role
Toronto Pearson is transforming. Now’s the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
What can you expect from this position?
Reporting to the Director, Concessions and Partnership Development and Experience, the Associate Director, Concessions and Partnership Experience and Operations plays a critical leadership role in driving the operational excellence, commercial performance, and customer experience of Toronto Pearson’s concessions and partnerships portfolio.
You will lead operational excellence execution partner performance and relationship management across duty free, retail, food and beverage, advertising, lounges, and strategic partnerships, while overseeing teams responsible for operations, partner delivery, and compliance. This role is accountable for non‑aeronautical revenues of $175M+, driving sustainable growth while delivering a best‑in‑class passenger experience.
As Associate Director, Concessions and Partnership Experience and Operations, you will:
- Lead and optimize the performance of concessions, advertising, and strategic partnership programs across all terminals.
- Act as the senior relationship manager for major partners, including duty free, advertising, financial services, telecommunications, retail, and food & beverage operators.
- Drive commercial revenue growth through operational excellence, marketing activation, merchandising strategies, and partner collaboration.
- Lead cross‑functional planning and delivery of commercial capital projects in partnership with construction and activation teams.
- Manage complex commercial portfolios, including budgets, forecasts, and P&L accountability.
- Develop and execute pricing policies, retail strategies, and space optimization plans to maximize commercial yield.
- Oversee tenant performance, lease compliance, and service standards to ensure consistency with the Pearson brand and customer experience expectations.
- Lead, coach, and develop a diverse leadership team, fostering high performance, accountability, and engagement.
This is the role for you, if you have:
- 10 years’ of experience in an airport or commercial environment or similar with demonstrated experience in serving a large and complex customer base.
- 10 years’ of people leadership experience, including leading managers or cross‑functional teams. Experience managing in a unionized environment is an asset.
- Proven experience in category management, strategic partnerships, retail operations, or concessions management.
- Strong financial acumen, with experience managing large‑scale budgets, forecasts, and commercial portfolios.
- Demonstrated ability to manage commercial agreements, partner relationships, and drive lease compliance.
- Experience delivering operational excellence and customer‑centric environments at scale.
- A strategic mindset with the ability to balance commercial performance, operational demands, and passenger experience.
- A Post‑Secondary diploma or degree in Business Management, Hospitality, and/or equivalent education and work experience.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.
Not the right fit? Search for Associate Director, Concessions & Partnership Experience and Operations jobs in Toronto, ON
About Greater Toronto Airports Authority
The GTAA manages and operates Toronto Pearson International Airport, the largest airport in Canada. We employ approximately 1,400 people directly and thousands more work within the airport community. Pre-COVID-19, more than 400,000 flights passed through the airport, taking with them 50 million passengers. Working as a team, we are creating the airport of the future, offering a safe and healthy experience for everyone at Toronto Pearson.
La GTAA gère et exploite l’aéroport international Pearson de Toronto, le plus grand aéroport au Canada. Nous employons directement plus de 1 350 personnes, et des milliers de plus travaillent dans la communauté de l’aéroport. Avant la pandémie de COVID19, plus de 400 000 vols, avec plus de 50 millions de passagers à leur bord, passaient par l’aéroport. En tant qu’équipe, nous nous efforçons de créer l’aéroport de demain en offrant un environnement sain et sûr à tous ceux qui fréquentent Toronto Pearson.
Email/Courriel: customer_service@gtaa.com
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Associate Director, Concessions & Partnership Experience and Operations
Top Benefits
About the role
Toronto Pearson is transforming. Now’s the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
What can you expect from this position?
Reporting to the Director, Concessions and Partnership Development and Experience, the Associate Director, Concessions and Partnership Experience and Operations plays a critical leadership role in driving the operational excellence, commercial performance, and customer experience of Toronto Pearson’s concessions and partnerships portfolio.
You will lead operational excellence execution partner performance and relationship management across duty free, retail, food and beverage, advertising, lounges, and strategic partnerships, while overseeing teams responsible for operations, partner delivery, and compliance. This role is accountable for non‑aeronautical revenues of $175M+, driving sustainable growth while delivering a best‑in‑class passenger experience.
As Associate Director, Concessions and Partnership Experience and Operations, you will:
- Lead and optimize the performance of concessions, advertising, and strategic partnership programs across all terminals.
- Act as the senior relationship manager for major partners, including duty free, advertising, financial services, telecommunications, retail, and food & beverage operators.
- Drive commercial revenue growth through operational excellence, marketing activation, merchandising strategies, and partner collaboration.
- Lead cross‑functional planning and delivery of commercial capital projects in partnership with construction and activation teams.
- Manage complex commercial portfolios, including budgets, forecasts, and P&L accountability.
- Develop and execute pricing policies, retail strategies, and space optimization plans to maximize commercial yield.
- Oversee tenant performance, lease compliance, and service standards to ensure consistency with the Pearson brand and customer experience expectations.
- Lead, coach, and develop a diverse leadership team, fostering high performance, accountability, and engagement.
This is the role for you, if you have:
- 10 years’ of experience in an airport or commercial environment or similar with demonstrated experience in serving a large and complex customer base.
- 10 years’ of people leadership experience, including leading managers or cross‑functional teams. Experience managing in a unionized environment is an asset.
- Proven experience in category management, strategic partnerships, retail operations, or concessions management.
- Strong financial acumen, with experience managing large‑scale budgets, forecasts, and commercial portfolios.
- Demonstrated ability to manage commercial agreements, partner relationships, and drive lease compliance.
- Experience delivering operational excellence and customer‑centric environments at scale.
- A strategic mindset with the ability to balance commercial performance, operational demands, and passenger experience.
- A Post‑Secondary diploma or degree in Business Management, Hospitality, and/or equivalent education and work experience.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.
Not the right fit? Search for Associate Director, Concessions & Partnership Experience and Operations jobs in Toronto, ON
About Greater Toronto Airports Authority
The GTAA manages and operates Toronto Pearson International Airport, the largest airport in Canada. We employ approximately 1,400 people directly and thousands more work within the airport community. Pre-COVID-19, more than 400,000 flights passed through the airport, taking with them 50 million passengers. Working as a team, we are creating the airport of the future, offering a safe and healthy experience for everyone at Toronto Pearson.
La GTAA gère et exploite l’aéroport international Pearson de Toronto, le plus grand aéroport au Canada. Nous employons directement plus de 1 350 personnes, et des milliers de plus travaillent dans la communauté de l’aéroport. Avant la pandémie de COVID19, plus de 400 000 vols, avec plus de 50 millions de passagers à leur bord, passaient par l’aéroport. En tant qu’équipe, nous nous efforçons de créer l’aéroport de demain en offrant un environnement sain et sûr à tous ceux qui fréquentent Toronto Pearson.
Email/Courriel: customer_service@gtaa.com