Senior Manager, Operational Risk & Resilience
About the role
Job ID
2058
Work Type
Hybrid
Business unit
Risk Management
Pay grade
M - OTH
Apply before
14 October 2025
Number of openings
1
Posting type
Internal & External
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
This position is a full time role, and has a hybrid work arrangement. On average, this means 1-2 day(s) on-site per week in the Calgary office. Please note that this is subject to change due to business priorities.
As ATB’s next Senior Manager Operational Risk & Resilience, you would provide enterprise-level ownership, leadership, and governance of ATB’s Business Impact Analysis (BIA), and Business Continuity Planning (BCP) programs across ATB, and play a pivotal role in the implementation of Operational Resilience. This role ensures that resilience, continuity, and operational risk practices are strategically embedded across the organization. The Senior Manager is also accountable for leading the implementation and governance of BIA/BCP programs and technologies, managing critical operations oversight, and support the development of operational resilience governance and oversight programs. As a trusted advisor, the Senior Manager partners with senior leaders to embed resilience into strategy while ensuring compliance with ATB’s risk frameworks, regulatory expectations, and industry best practices.
Accountabilities
Enterprise Ownership of BIA & BCP
- Lead ATB’s BIA and BCP programs across the organization, including development, governance, and enterprise-wide adoption.
- Lead the implementation and automation of the BIA/BCP program within ServiceNow, ensuring integration of operational resilience activities into day-to-day operations.
- Maintain enterprise governance of ServiceNow BIA/BCP modules, ensuring alignment and integration of data into ATB’s GRC platform (MetricStream).
Operational Resilience Governance
- Develop, maintain, and govern ATB’s operational resilience scenario library, ensuring coverage of severe but plausible threats to critical operations.
- Coordinate and support enterprise-wide scenario testing, validating ATB’s ability to respond and recover in alignment with regulatory expectations and business strategy.
- Lead the critical operations gap analysis, identifying control deficiencies, monitoring remediation, and overseeing governance of resilience controls.
- Support the implementation of Third Party governance related to those vendors whose resilience is imperative to critical services or critical assets within the operational resilience program
Risk Governance & Advisory
- Oversee the execution of operational risk framework and programs for resilience, continuity, and critical operations within ATB.
- Support the development of Operational resilience governance and oversight programs
- Act as the enterprise “go-to” expert for operational resilience scenario analysis, BIA/BCP, Service Now within the Operational Risk Management team.
- Lead and challenge Operational resilience scenario Risk & Control Assessments (RCA) across the organization, ensuring resilience controls are documented effectively and aligned with ATB’s risk appetite and frameworks.
- Distill issues, incidents, and findings into clear, actionable recommendations for senior leadership, balancing risk management with strategic objectives.
Collaboration & Influence
- Partner with business and technology leaders to embed resilience thinking into mid-term and long-term strategy and planning.
- Build and maintain strong relationships across ATB to drive understanding and compliance with resilience and operational risk requirements.
- Act as a trusted partner to senior leaders executives on risk trade-offs, resilience strategies, and regulatory compliance.
Continuous Improvement & Knowledge Leadership
- Stay current on OSFI, BCBS, and industry best practices related to operational resilience, continuity, and risk management.
- Source and engage in external training and seminars to maintain an advanced understanding of operational risk assessment techniques, tools, and regulations.
- Act as a mentor and resource within the Operational Risk Management team, fielding questions and supporting capability development.
Skills, experience & requirements
Distinctive Skills
- Operational Resilience & Business Continuity Management (BIA/BCP design, implementation, governance)
- Scenario Library Development & Scenario Testing Leadership
- Critical Operations Oversight & Controls Governance
- Enterprise Risk & Control Assessments (RCA)
- ServiceNow BIA/BCP module ownership and governance
- GRC API Data Integration
- Risk Policy Development & Governance
- Stakeholder Engagement & Advisory
- Project & Program Management
- Strong critical thinking and problem solving
- Advanced Knowledge of OSFI, BCBS, and resilience regulatory requirements
Accreditation
- Bachelor’s degree in Business Administration, Commerce, Economics, or other related field.
- Advanced knowledge and experience in operational risk management, operational resilience, and business continuity leadership.
- Proven ability to lead enterprise-wide risk and resilience programs and engage senior leaders with influence and credibility.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.
Senior Manager, Operational Risk & Resilience
About the role
Job ID
2058
Work Type
Hybrid
Business unit
Risk Management
Pay grade
M - OTH
Apply before
14 October 2025
Number of openings
1
Posting type
Internal & External
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
This position is a full time role, and has a hybrid work arrangement. On average, this means 1-2 day(s) on-site per week in the Calgary office. Please note that this is subject to change due to business priorities.
As ATB’s next Senior Manager Operational Risk & Resilience, you would provide enterprise-level ownership, leadership, and governance of ATB’s Business Impact Analysis (BIA), and Business Continuity Planning (BCP) programs across ATB, and play a pivotal role in the implementation of Operational Resilience. This role ensures that resilience, continuity, and operational risk practices are strategically embedded across the organization. The Senior Manager is also accountable for leading the implementation and governance of BIA/BCP programs and technologies, managing critical operations oversight, and support the development of operational resilience governance and oversight programs. As a trusted advisor, the Senior Manager partners with senior leaders to embed resilience into strategy while ensuring compliance with ATB’s risk frameworks, regulatory expectations, and industry best practices.
Accountabilities
Enterprise Ownership of BIA & BCP
- Lead ATB’s BIA and BCP programs across the organization, including development, governance, and enterprise-wide adoption.
- Lead the implementation and automation of the BIA/BCP program within ServiceNow, ensuring integration of operational resilience activities into day-to-day operations.
- Maintain enterprise governance of ServiceNow BIA/BCP modules, ensuring alignment and integration of data into ATB’s GRC platform (MetricStream).
Operational Resilience Governance
- Develop, maintain, and govern ATB’s operational resilience scenario library, ensuring coverage of severe but plausible threats to critical operations.
- Coordinate and support enterprise-wide scenario testing, validating ATB’s ability to respond and recover in alignment with regulatory expectations and business strategy.
- Lead the critical operations gap analysis, identifying control deficiencies, monitoring remediation, and overseeing governance of resilience controls.
- Support the implementation of Third Party governance related to those vendors whose resilience is imperative to critical services or critical assets within the operational resilience program
Risk Governance & Advisory
- Oversee the execution of operational risk framework and programs for resilience, continuity, and critical operations within ATB.
- Support the development of Operational resilience governance and oversight programs
- Act as the enterprise “go-to” expert for operational resilience scenario analysis, BIA/BCP, Service Now within the Operational Risk Management team.
- Lead and challenge Operational resilience scenario Risk & Control Assessments (RCA) across the organization, ensuring resilience controls are documented effectively and aligned with ATB’s risk appetite and frameworks.
- Distill issues, incidents, and findings into clear, actionable recommendations for senior leadership, balancing risk management with strategic objectives.
Collaboration & Influence
- Partner with business and technology leaders to embed resilience thinking into mid-term and long-term strategy and planning.
- Build and maintain strong relationships across ATB to drive understanding and compliance with resilience and operational risk requirements.
- Act as a trusted partner to senior leaders executives on risk trade-offs, resilience strategies, and regulatory compliance.
Continuous Improvement & Knowledge Leadership
- Stay current on OSFI, BCBS, and industry best practices related to operational resilience, continuity, and risk management.
- Source and engage in external training and seminars to maintain an advanced understanding of operational risk assessment techniques, tools, and regulations.
- Act as a mentor and resource within the Operational Risk Management team, fielding questions and supporting capability development.
Skills, experience & requirements
Distinctive Skills
- Operational Resilience & Business Continuity Management (BIA/BCP design, implementation, governance)
- Scenario Library Development & Scenario Testing Leadership
- Critical Operations Oversight & Controls Governance
- Enterprise Risk & Control Assessments (RCA)
- ServiceNow BIA/BCP module ownership and governance
- GRC API Data Integration
- Risk Policy Development & Governance
- Stakeholder Engagement & Advisory
- Project & Program Management
- Strong critical thinking and problem solving
- Advanced Knowledge of OSFI, BCBS, and resilience regulatory requirements
Accreditation
- Bachelor’s degree in Business Administration, Commerce, Economics, or other related field.
- Advanced knowledge and experience in operational risk management, operational resilience, and business continuity leadership.
- Proven ability to lead enterprise-wide risk and resilience programs and engage senior leaders with influence and credibility.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.