We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book POSITION OVERVIEW The Account Manager, Virtual Business Centre is responsible for maintaining client relationships in the small and steady business segment by phone or electronically, with a view to fostering business development and repeat business. CHALLENGES TO BE MET Develop and implement a customer relationship retention/growth strategy to build a long-term profitable loan portfolio with existing clients while providing a high level of customer service. Identify and develop new business opportunities for financing and consulting with focus on developing existing portfolios. Manage a portfolio mix of borrowing companies, ensuring effective relationship management. Develop and execute an individual marketing plan to ensure alignment with VBC strategy and portfolio objectives while meeting financial objectives related to the forecasted loss rate, profitability, revenue growth and retention of clients. Use sound credit judgment to ensure high-quality loan proposals that represent acceptable risk levels and are in line with established standards and within the parameters of accepted credit practices and BDC policies and procedures. Analyze, negotiate and prepare high-quality loan proposals by applying thorough credit analysis, due diligence and sound account management practices. Keep abreast of changes to policies, procedures and processes. WHAT WE ARE LOOKING FOR Bachelor degree in commerce or business administration An experienced banker with 3-5 years of experience with proven sales skills that has a passion for entrepreneurship Demonstrated strength in business development and customer relationship management skills Sound credit judgement coupled with a strong understanding of credit policies and practices Ability to identify business opportunities for entrepreneurs who will benefit from the unique range of BDC services (financing and consulting) Thorough knowledge of Bank products, services, policies and procedures Excellent negotiation skills with a focus on results Team player with a thorough understanding of the dynamics of the small business environment Excellent interpersonal and communications skills Bilingualism may be required depending on the location Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca. While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.