About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Sr. Director, Retail, theDistrict Manager, GTA, is a strategic leadership role pivotal to driving sales growth, profitability, and operational excellence across a defined territory. This position demands a dynamic leader with strong coaching and mentoring capabilities to inspire and develop a team of high-performing Store Managers. The DM ensures the delivery of budgeted or better P&L performance by fostering a results-oriented culture, implementing effective sales strategies, and optimizing operational execution.
The role is a strategic thinker with a proven track record in retail management and sales leadership, demonstrating the ability to build cohesive teams, identify growth opportunities, and consistently deliver outstanding business results.
Key Responsibilities:
Sales and Business Development:
- Develop and implement comprehensive sales strategies aligned with corporate objectives to achieve both sales and margin budgets.
- Monitor and regularly analyze P&L reports to ensure budgets are met or exceeded.
- Implement a plan of action with measure for both areas of risk and opportunities that directly impact store sales and margin performance.
- Implement cost-saving initiatives while maintaining quality and customer experience and provide insightful reports to the Sr. Director, Retail.
Team Leadership and Development:
- Foster a high-performance culture through effective coaching, training, and performance management.
- Adopt a culture of accountability, collaboration, and continuous improvement.
- Provide consistent coaching, constructive feedback, and tailored development plans to support professional growth and strengthen leadership capabilities within the team.
Operational Excellence:
- Ensure all stores within the district adhere to company standards for Customer Experience, visual merchandising, and operational procedures.
- Drive the implementation of best practices and innovative solutions to enhance store performance and customer experience.
- Address and resolve any operational issues or challenges promptly.
- Provide leadership support to identify/communicate trends, risks and opportunities with new store openings, renovations, and relocations.
Customer Experience:
- Champion initiatives to continuously deliver exceptional customer experience.
- Resolve customer complaints promptly and professionally to ensure satisfaction.
Qualifications:
- Proven experience as a District Manager or in a similar multi-unit management role in a fast-paced, dynamic retail environment.
- Strong ability to communicate, coach, mentor, and develop high-performance teams.
- Strategic mindset with a strong track record of achieving sales and operational goals.
- Strong financial acumen with analytical & problem-solving abilities, particularly in P&L management.
- Exceptional leadership and team management skills, with the ability to motivate and inspire teams.
- Proficiency in Microsoft Office Suite and retail management software.
- This position requires frequent travel to stores within the assigned district.
About Northern Reflections
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast.
Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends.
The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe.
As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."
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About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Sr. Director, Retail, theDistrict Manager, GTA, is a strategic leadership role pivotal to driving sales growth, profitability, and operational excellence across a defined territory. This position demands a dynamic leader with strong coaching and mentoring capabilities to inspire and develop a team of high-performing Store Managers. The DM ensures the delivery of budgeted or better P&L performance by fostering a results-oriented culture, implementing effective sales strategies, and optimizing operational execution.
The role is a strategic thinker with a proven track record in retail management and sales leadership, demonstrating the ability to build cohesive teams, identify growth opportunities, and consistently deliver outstanding business results.
Key Responsibilities:
Sales and Business Development:
- Develop and implement comprehensive sales strategies aligned with corporate objectives to achieve both sales and margin budgets.
- Monitor and regularly analyze P&L reports to ensure budgets are met or exceeded.
- Implement a plan of action with measure for both areas of risk and opportunities that directly impact store sales and margin performance.
- Implement cost-saving initiatives while maintaining quality and customer experience and provide insightful reports to the Sr. Director, Retail.
Team Leadership and Development:
- Foster a high-performance culture through effective coaching, training, and performance management.
- Adopt a culture of accountability, collaboration, and continuous improvement.
- Provide consistent coaching, constructive feedback, and tailored development plans to support professional growth and strengthen leadership capabilities within the team.
Operational Excellence:
- Ensure all stores within the district adhere to company standards for Customer Experience, visual merchandising, and operational procedures.
- Drive the implementation of best practices and innovative solutions to enhance store performance and customer experience.
- Address and resolve any operational issues or challenges promptly.
- Provide leadership support to identify/communicate trends, risks and opportunities with new store openings, renovations, and relocations.
Customer Experience:
- Champion initiatives to continuously deliver exceptional customer experience.
- Resolve customer complaints promptly and professionally to ensure satisfaction.
Qualifications:
- Proven experience as a District Manager or in a similar multi-unit management role in a fast-paced, dynamic retail environment.
- Strong ability to communicate, coach, mentor, and develop high-performance teams.
- Strategic mindset with a strong track record of achieving sales and operational goals.
- Strong financial acumen with analytical & problem-solving abilities, particularly in P&L management.
- Exceptional leadership and team management skills, with the ability to motivate and inspire teams.
- Proficiency in Microsoft Office Suite and retail management software.
- This position requires frequent travel to stores within the assigned district.
About Northern Reflections
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast.
Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends.
The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe.
As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."