Top Benefits
About the role
Company: Waterloo Hydrogeologic (“Waterloo” or “Company”)
Job Title: Software Test and Support Specialist Reports to: Software Development Manager
Position Summary
The Software Test & Support Specialist will be responsible for the software testing efforts, ensuring that all software products meet the highest quality standards before release. In addition, this role will provide post-release technical support, addressing user issues and helping maintain software reliability. This position will be pivotal and will require the candidate to assist our Support team in a backup role when required. This position will be based out of the Company’s office in Waterloo, Ontario.
Key Responsibilities Experience/Skills
Meets agreed-upon project deadlines and time commitments; Completes all required documentation in a timely manner; Defines and tracks quality assurance metrics such as defect counts and bug re-open rates; Reports software defects or suggested improvements to the Development team; Develops and executes individual test plans including test automation at the GUI level; Follows all Company standard testing procedures to complete tasks; Defines and enforces standards and processes for software or product testing; Oversees testing activities ensuring that testing efforts align with project goals and timelines; Verifies work items during the development cycle; Provides technical support to end-users, addressing issues related to software functionality, installation, and usage; Troubleshoots and diagnoses software problems, providing timely and effective solutions; Professionally responds to assigned technical support questions; Monitors software performance post-release, identifying and addressing any issues; Provides remote troubleshooting for client support issues when necessary; Ensures quality assurance standards are adhered to work items; Any other duties as required by the Company.
Experience/Skills
Diploma / bachelor’s degree in computer science or in a related field or 3+ years relevant equivalent experience; 3+ years’ experience in software testing and with quality assurance methodologies; Experience with desktop software test automation using Python and Test Complete preferred; Knowledge of database structures (SQL, MS Access, etc.) and basic networking preferred; Experience dealing with clients for computer support required; Ability to work independently to meet deadlines required; Excellent problem-solving skills and attention to detail; Strong communication and interpersonal skills.
Compensation
3 weeks annual paid vacation; Company Medical, Dental, Life, Disability and Retirement;
Company Background
Waterloo Hydrogeologic specializes in assessing, developing, and managing the world’s water resources using the most powerful and cost-effective software technologies available today. The dedicated team of engineers, earth scientists and other technical specialists provide comprehensive assessments of surface water and groundwater resources, practical engineering solutions for water related projects, and an awareness of environmental and sustainability issues that are key to successful water resource management. www.waterloohydrogeologic.com.
Not the right fit? Search for Software Test Engineer jobs in Waterloo, Ontario, Canada
About Waterloo Hydrogeologic
Who We Are
For over 25 years Waterloo Hydrogeologic has specialized in assessing, developing, and managing the world’s water resources using the most powerful and cost-effective software technologies available today. The dedicated team of engineers, earth scientists, and other technical specialists provide comprehensive assessments of surface water and groundwater resources, in addition to practical engineering solutions for water-related projects, and an awareness of environmental and sustainability issues that are key to successful water resource management. Waterloo Hydrogeologic has completed numerous projects in five continents, helping to meet future water demands in a wide variety of environments and applications.
What We Do
Waterloo Hydrogeologic continues to develop new programs to meet the advancing needs and technology requirements of the groundwater industry. We now offer four main software packages; Visual MODFLOW Flex, Hydro GeoAnalyst, AquaChem, and AquiferTest. Our goal is to provide powerful groundwater software to professionals in the environmental business. Waterloo Hydrogeologic remains an industry leader with over 5,000 registered installations of our software in over 75 different countries around the world.
Similar Jobs
Top Benefits
About the role
Company: Waterloo Hydrogeologic (“Waterloo” or “Company”)
Job Title: Software Test and Support Specialist Reports to: Software Development Manager
Position Summary
The Software Test & Support Specialist will be responsible for the software testing efforts, ensuring that all software products meet the highest quality standards before release. In addition, this role will provide post-release technical support, addressing user issues and helping maintain software reliability. This position will be pivotal and will require the candidate to assist our Support team in a backup role when required. This position will be based out of the Company’s office in Waterloo, Ontario.
Key Responsibilities Experience/Skills
Meets agreed-upon project deadlines and time commitments; Completes all required documentation in a timely manner; Defines and tracks quality assurance metrics such as defect counts and bug re-open rates; Reports software defects or suggested improvements to the Development team; Develops and executes individual test plans including test automation at the GUI level; Follows all Company standard testing procedures to complete tasks; Defines and enforces standards and processes for software or product testing; Oversees testing activities ensuring that testing efforts align with project goals and timelines; Verifies work items during the development cycle; Provides technical support to end-users, addressing issues related to software functionality, installation, and usage; Troubleshoots and diagnoses software problems, providing timely and effective solutions; Professionally responds to assigned technical support questions; Monitors software performance post-release, identifying and addressing any issues; Provides remote troubleshooting for client support issues when necessary; Ensures quality assurance standards are adhered to work items; Any other duties as required by the Company.
Experience/Skills
Diploma / bachelor’s degree in computer science or in a related field or 3+ years relevant equivalent experience; 3+ years’ experience in software testing and with quality assurance methodologies; Experience with desktop software test automation using Python and Test Complete preferred; Knowledge of database structures (SQL, MS Access, etc.) and basic networking preferred; Experience dealing with clients for computer support required; Ability to work independently to meet deadlines required; Excellent problem-solving skills and attention to detail; Strong communication and interpersonal skills.
Compensation
3 weeks annual paid vacation; Company Medical, Dental, Life, Disability and Retirement;
Company Background
Waterloo Hydrogeologic specializes in assessing, developing, and managing the world’s water resources using the most powerful and cost-effective software technologies available today. The dedicated team of engineers, earth scientists and other technical specialists provide comprehensive assessments of surface water and groundwater resources, practical engineering solutions for water related projects, and an awareness of environmental and sustainability issues that are key to successful water resource management. www.waterloohydrogeologic.com.
Not the right fit? Search for Software Test Engineer jobs in Waterloo, Ontario, Canada
About Waterloo Hydrogeologic
Who We Are
For over 25 years Waterloo Hydrogeologic has specialized in assessing, developing, and managing the world’s water resources using the most powerful and cost-effective software technologies available today. The dedicated team of engineers, earth scientists, and other technical specialists provide comprehensive assessments of surface water and groundwater resources, in addition to practical engineering solutions for water-related projects, and an awareness of environmental and sustainability issues that are key to successful water resource management. Waterloo Hydrogeologic has completed numerous projects in five continents, helping to meet future water demands in a wide variety of environments and applications.
What We Do
Waterloo Hydrogeologic continues to develop new programs to meet the advancing needs and technology requirements of the groundwater industry. We now offer four main software packages; Visual MODFLOW Flex, Hydro GeoAnalyst, AquaChem, and AquiferTest. Our goal is to provide powerful groundwater software to professionals in the environmental business. Waterloo Hydrogeologic remains an industry leader with over 5,000 registered installations of our software in over 75 different countries around the world.