Job Description

Manager, Warranty Claims

Rank 6

Scarborough, ON (Hybrid)

Deadline: This posting will close by May 17, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $100,300 - $131,700. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Manager, Warranty Claims to support our VSCLOC & Warranty team. This is a full-time opportunity and will report to the National Manager, VSCLOC & Warranty.

The selected candidate will be managing the entire Warranty and ECP claims process including Dealer CMS case management and Dealer warranty assistance line (telephone). They will be responsible for minimizing Dealer warranty costs and maximizing warranty claims costs recovery from TMC (Toyota Motor Corporation), Coach associates in claims processing, warranty administration and overall warranty activities, and maintaining excellent dealer support/service.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Company Demo Vehicle
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

• Manage all TCI claims for both TMC factory warranty and ECP
• Manage the processing of warranty claims to maximize TCI warranty cost recovery
• Manage and schedule the workload for the warranty claims associates
• Manage and control the adjusting of warranty claims and EDIT claims to control costs and maintain processing efficiency
• Monitor daily, weekly and monthly claims processing based on systems reports and takes corrective action whenever necessary
• Manage warranty hotline (telephone) assistance line for Dealers
• Manage the rejected claims from TMC and make sure they are corrected and resubmitted on time to avoid cost to TCI
• Ensure necessary actions are taken to reduce claims rejections
• Maintain close working relationship with Enterprise Systems Manager, Field Warranty Manager, ECP Manager, and Accessories Development Manager and other related Departments concerning warranty and ECP claims processing as well as manages the system programming and development
• Communicate effectively with TMC on factory claims related issues or supply supporting documents when requested by TMC
• Recommend training based on claims processing outcome and assists in issuing Warranty Administration Bulletins
• Monitor claims payment from 3rd party vendors related to warranty and ECP claims
• Manage the warranty system to improve auto-acceptance and reduce claim interventions
• Create warranty goodwill report and other ad hoc analysis to review with Management on monthly basis and seek opportunities to reduce goodwill expenses
• Review and approval of Technical Service Bulletins and Field Action bulletins (as required)
• Plan and manage the NRGW (warranty goodwill) annual budget, quarterly forecast processes and ensures SOX compliance
• Interview, hire and plan orientation/training for new warranty associates
• Plan and coordinate ongoing training for all warranty associates
• Ensure SOX compliance for warranty team in terms of SAP access (semi-annual review)
• Prepare presentations and ad hoc proposals as requested
• Other duties as requested or required

People Management

• Provide timely guidance, coaching, feedback, and accountability for direct reports to drive learning & development and successful project completion
• Lead team members to foster collaboration, understanding, support & Kaizen (continuous improvement) resulting in work efficiencies
• Empower the team to take initiative and proactively influence the business

What You’ll Bring:

• University Degree and/or College Diploma in Automotive Engineering, Mechanics, Automotive Business etc.
• 10+ years of related work experience combined with leadership experience
• Excellent oral and written communications skills
• Excellent interpersonal and leadership skills
• Excellent organizational skills
• Excellent analytical skills
• Proficiency in MS suite

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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