Bilingual Customer Service Professional -- KUMDC5834089
About the role
Summary: The main function of a customer service professional is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service professional is responsible for determining the client issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience: High school diploma or GED preferred. Bilingual speaker. 2-4 years customer service related experience required.
Not the right fit? Search for Bilingual Customer Service Professional - jobs in Canada
About Compunnel Inc.
Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value.
With a strategic presence across the United States through over 30 local service delivery centers and global support from our centers in Canada, India, and the UK, Compunnel proudly serves over 200 clients, including 23% of Fortune-listed enterprises. Our expertise is trusted by various clients, from global corporations to various federal, state, and local agencies seeking premier talent solutions.
An 12-time honoree by Inc. 5000 as one of the Fastest-Growing Private Companies in the US, Compunnel facilitates businesses in multiple sectors to secure top-tier talent and cutting-edge technology solutions. We specialize in Software Development, Cloud Services, Data Analytics, AI & Machine Learning, Cybersecurity, and Recruitment Solutions in IT, Non IT & for Public Sector. Our AI-powered, intelligent solutions are at the core of our digital offerings, driving smarter decision-making and empowering organizations to bridge the gap between their current and desired states with precision, speed, and a measured approach. For over three decades, we have been the leading choice of more than 23% of Fortune 500 companies for their technology and talent needs.
As a recognized Minority Business in the US and Canada, we champion diversity and inclusivity, ensuring equal opportunities for talent from diverse backgrounds. Our robust partnerships with technology leaders like AWS, Microsoft, UiPath, and Google Cloud reflect our commitment to pioneering AI-driven innovations and establishing centers of excellence for our Fortune 500 clients worldwide.
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Bilingual Customer Service Professional -- KUMDC5834089
About the role
Summary: The main function of a customer service professional is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service professional is responsible for determining the client issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience: High school diploma or GED preferred. Bilingual speaker. 2-4 years customer service related experience required.
Not the right fit? Search for Bilingual Customer Service Professional - jobs in Canada
About Compunnel Inc.
Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value.
With a strategic presence across the United States through over 30 local service delivery centers and global support from our centers in Canada, India, and the UK, Compunnel proudly serves over 200 clients, including 23% of Fortune-listed enterprises. Our expertise is trusted by various clients, from global corporations to various federal, state, and local agencies seeking premier talent solutions.
An 12-time honoree by Inc. 5000 as one of the Fastest-Growing Private Companies in the US, Compunnel facilitates businesses in multiple sectors to secure top-tier talent and cutting-edge technology solutions. We specialize in Software Development, Cloud Services, Data Analytics, AI & Machine Learning, Cybersecurity, and Recruitment Solutions in IT, Non IT & for Public Sector. Our AI-powered, intelligent solutions are at the core of our digital offerings, driving smarter decision-making and empowering organizations to bridge the gap between their current and desired states with precision, speed, and a measured approach. For over three decades, we have been the leading choice of more than 23% of Fortune 500 companies for their technology and talent needs.
As a recognized Minority Business in the US and Canada, we champion diversity and inclusivity, ensuring equal opportunities for talent from diverse backgrounds. Our robust partnerships with technology leaders like AWS, Microsoft, UiPath, and Google Cloud reflect our commitment to pioneering AI-driven innovations and establishing centers of excellence for our Fortune 500 clients worldwide.