At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Settlement & Family Services - ISIP

Employment Type: Permanent Full-Time (35 hours/week)

Number of Positions: 1

About the Position:

The Program Coordinator supports the delivery of language services to achieve program outcomes, and is responsible to provide daily operation support, such as student recruitment, researching practical resources, developing local referral networks, compiling narrative reports and statistics as required and supporting Childminder Leads and Childminders.

Reports to: Program Coordinator

Key Duties & Responsibilities:

• Provides orientation to language instructors

• Provides Portfolio-Based Language Assessment (PBLA) orientation to new students

• Supports curriculum delivery and activities with Language Instructors

• Supports monthly unit summaries from instructors ensuring Canadian Language Benchmark (CLB) level appropriateness

• Recommends and facilitates professional development opportunities for staff

• Resolves disputes or conflicts from or among students and/or clients, instructors and/or staff and seeks additional assistance from the supervisor if needed

• Manages facilities maintenance by supervising contractors, including cleaning, maintenance, and security

• Ensures that facilities are compliant with applicable legal and regulatory requirements, including occupational health and safety standards and energy efficiency standards, agency’s safety management system, conducting monthly workplace inspections, conducting risk assessments, updating the Emergency

• Response Manual, and monitoring completion of staff required training

• Ensures ongoing adherence to health authority licensing standards for childminding services

• Communicates client needs and issues to the supervisor

• Contributes to and support the collation and writing of monthly, quarterly, and annual reports

• Other related duties as assigned by the supervisor

Education, Training and Experience:

• Bachelor's Degree in Education
• TESL Canada 2 certificate or equivalent certification
• Minimum of 3 years' teaching experience in Canada
• Minimum of 3 years' adult teaching experience
• Minimum of 1 year supervisory/management experience
• Experience in settlement/integration services
• Experience in the social services industry
• Experience with multicultural clientele and immigrant related services
• Knowledge of community resources for newcomers to Canada
• Knowledge of intercultural and social issues
• Knowledge of CLB-based language programs
• Knowledge of the iCARE system

Job Skill and Abilities:

• Excellent written and oral communication skills

• Additional languages are considered an asset

• Excellent interpersonal skills

• A good team player with internal and external stakeholders

• Ability to deal effectively with people from diverse backgrounds

• Ability to make sound judgements

• Excellent technical skills in MS Office and web-based applications

• Excellent program planning, time management and organizational skills

• Ability to work independently and in a team

• Multitasking and flexible

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)

• additional agency holidays (2 additional statutory holidays)

• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)

• company-funded pension (GRRSP)

• extended health & dental plan

• employee & family assistance programs

• access to wellness programs

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm, October 6, 2025

While we appreciate all applications, only those selected for an interview will be contacted.