Enterprise Technical Account Manager (API & Integrations)
About the role
Position: Enterprise Technical Account Manager (API & Integrations) Location: Toronto, ON Hours: Monday to Friday, 9am to 5pm ET Job Type: 6-month contract to start Posting Type: Open vacancy
Overview
Our client is looking for an Enterprise Technical Account Manager to support a portfolio of high-value clients integrating with our platform via APIs. This is a client-facing role combining technical expertise, problem-solving, and relationship management to ensure seamless integrations and strong platform performance.
Key Responsibilities:
- Act as the primary technical point of contact for enterprise clients
- Support API integrations (REST), troubleshooting, and ongoing optimization
- Diagnose and resolve issues across production and non-production environments
- Manage and prioritize support tickets, ensuring timely resolution and clear communication
- Investigate data discrepancies (e.g., transactions, events, system behavior)
- Lead regular client calls to review performance, issues, and improvements
- Monitor system health (errors, uptime, data quality) and recommend optimizations
- Partner with Engineering, Product, and Delivery teams to resolve issues and launch enhancements
- Create documentation, runbooks, and best practices to improve client success
Key Requirements:
- 3+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing role
- Strong experience working with APIs (REST/HTTP) and troubleshooting integrations
- Hands-on experience with SQL and data analysis
- Ability to explain technical concepts to non-technical stakeholders
- Experience supporting production systems and handling incidents
- Strong communication, organization, and stakeholder management skills
- Comfortable managing multiple clients in a fast-paced environment
- Experience with ad tech, retail media, or advertising APIs
- Familiarity with cloud platforms (AWS, GCP) or DevOps tools
- Basic understanding of Python or scripting
- Experience using AI tools (e.g., ChatGPT, Claude) to support workflows
Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.
REFER A TEMP HIRE AND EARN A BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
#tor1
Not the right fit? Search for Enterprise Technical Account Manager jobs in Canada
About Quantum Management Services Ltd.
Where instinct meets experience.
At Quantum, our mission is to help clients and candidates strive for better. Better opportunities, better market insights and a better fit for the long run. As experts in specialized recruitment, we work with leading companies across Canada and the U.S. placing over 1,700 professionals in permanent roles annually and employing 2,500 temporary employees and contractors every single week.
By forging deeply human connections and combining tenacity with collaboration, our people drive for success in each individual role.
From support to executive level, we’re at your side for every step.
Tap into our expansive reach and explore what’s possible.
CNESST Permit No.: AP-2000158 & AR-2000157
Similar Jobs
Enterprise Technical Account Manager (API & Integrations)
About the role
Position: Enterprise Technical Account Manager (API & Integrations) Location: Toronto, ON Hours: Monday to Friday, 9am to 5pm ET Job Type: 6-month contract to start Posting Type: Open vacancy
Overview
Our client is looking for an Enterprise Technical Account Manager to support a portfolio of high-value clients integrating with our platform via APIs. This is a client-facing role combining technical expertise, problem-solving, and relationship management to ensure seamless integrations and strong platform performance.
Key Responsibilities:
- Act as the primary technical point of contact for enterprise clients
- Support API integrations (REST), troubleshooting, and ongoing optimization
- Diagnose and resolve issues across production and non-production environments
- Manage and prioritize support tickets, ensuring timely resolution and clear communication
- Investigate data discrepancies (e.g., transactions, events, system behavior)
- Lead regular client calls to review performance, issues, and improvements
- Monitor system health (errors, uptime, data quality) and recommend optimizations
- Partner with Engineering, Product, and Delivery teams to resolve issues and launch enhancements
- Create documentation, runbooks, and best practices to improve client success
Key Requirements:
- 3+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing role
- Strong experience working with APIs (REST/HTTP) and troubleshooting integrations
- Hands-on experience with SQL and data analysis
- Ability to explain technical concepts to non-technical stakeholders
- Experience supporting production systems and handling incidents
- Strong communication, organization, and stakeholder management skills
- Comfortable managing multiple clients in a fast-paced environment
- Experience with ad tech, retail media, or advertising APIs
- Familiarity with cloud platforms (AWS, GCP) or DevOps tools
- Basic understanding of Python or scripting
- Experience using AI tools (e.g., ChatGPT, Claude) to support workflows
Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.
REFER A TEMP HIRE AND EARN A BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.
#tor1
Not the right fit? Search for Enterprise Technical Account Manager jobs in Canada
About Quantum Management Services Ltd.
Where instinct meets experience.
At Quantum, our mission is to help clients and candidates strive for better. Better opportunities, better market insights and a better fit for the long run. As experts in specialized recruitment, we work with leading companies across Canada and the U.S. placing over 1,700 professionals in permanent roles annually and employing 2,500 temporary employees and contractors every single week.
By forging deeply human connections and combining tenacity with collaboration, our people drive for success in each individual role.
From support to executive level, we’re at your side for every step.
Tap into our expansive reach and explore what’s possible.
CNESST Permit No.: AP-2000158 & AR-2000157