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Content & Community Manager

Trellis2 days ago
Ottawa, Ontario, Canada
Mid Level
Full-Time

Top Benefits

Competitive Salary
Comprehensive Benefits Package
Stock Options

About the role

About Us

Trellis is a fast-paced, growth-driven company transforming how brands succeed in e-commerce through innovative technology and commitment to excellence. We build the tools and infrastructure that power smarter advertising decisions — connecting product, data, and media in ways that drive real business outcomes for our customers. As a fast-moving team, we value people who are hands-on, curious, and comfortable owning problems end-to-end.

About the Role

Trellis is looking for a Content & Community Manager to help build how Trellis shows up across social channels, digital communities, industry conversations, and events.

You will manage our day-to-day social presence, create and coordinate content, develop recurring themes and programs with Product Marketing, and support virtual and in-person events.

This is a hands-on role for someone who can write, publish, coordinate, engage, and execute. You will help turn product stories, industry insights, customer voices, and live moments into consistent market engagement.

What you’ll do

Manage Trellis’ social presence across LinkedIn, Facebook, Reddit, and other relevant channels. Create, schedule, publish, and manage social content in partnership with Product Marketing, Growth Marketing, and leadership. Develop recurring editorial themes and content programs tied to products, customer pain points, industry trends, research, and events. Turn product launches, customer stories, research, announcements, and events into posts, clips, recaps, blogs, and sales-supporting content. Support community-led and Reddit-based launches, conversations, and engagement programs. Build and manage an integrated social, content, and events calendar. Support webinars, roundtables, conferences, dinners, trade shows, and hosted events, including speakers, guests, vendors, logistics, and communications. Coordinate video production, content capture, creative requirements, and content repurposing. Build relationships with customers, partners, creators, speakers, and relevant industry voices. Support PR, media activity, partnerships, and major company initiatives in collaboration with leadership and external partners. Measure social engagement, audience growth, content performance, event participation, and contribution to pipeline.

What we’re looking for

3+ years of experience in content marketing, social media, community, events, or field marketing. Hands-on experience managing brand social channels and creating content. Strong writing, editing, and communication skills. Strong project-management and organizational abilities. Experience supporting virtual and in-person events. Good judgment around brand voice, social engagement, and public conversations. Ability to manage multiple timelines, stakeholders, and content streams. Strong relationship-building and interpersonal skills. Experience measuring content, social, and event performance. Experience in B2B SaaS, ecommerce, advertising, marketplaces, or technology is an asset. Willingness to travel for key events.

Benefits

Competitive Salary Comprehensive Benefits Package Stock Options 3 Weeks Paid Vacation

About Trellis

IT Services and IT Consulting
51-200 employees
Founded in 2012

Trellis is a full service eCommerce solution provider that specializes in implementing websites based on popular platforms such as BigCommerce, Magento, Shopify, and WordPress. Our capabilities allow us to plan and design a solution that not only meets your specific goals and budget today but will also scale with you as you grow. Once a site is launched we stick side by side with our clients to help them improve the site and market the site to generate more customers.

In order to achieve maximum ROI it is essential to invest properly in the continual expansion of your online reach while constantly monitoring and improving your website to keep your conversion rate high. Therefore we work with our clients on an ongoing basis to consistently improve their websites.

We work with a variety of B2B and B2C businesses ranging from startups to the enterprise. We can navigate your industry and business model to ensure you are achieving the best results possible in eCommerce.

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