Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The role focuses on providing support in delivery and coordination of the shelter including staff scheduling and oversite, client support and supervision of all shelter operations.

ACCOUNTABILITIES:

• The incumbent may perform all, some, or similar range of duties.

Social Services Support.

• Assists the shelter case workers in developing and coordinating the delivery of designated programs; will be responsible for clients/residents, and Participates in hiring, orientating, training and evaluating; schedules staff in accordance with government contracts and residential standards’ may respond to and resolve complaints.
• Ensures the implementation of and may participate in the provision of the case management system including intake, support, referral, networking and other direct services to clients/residents, this includes appropriate use of rehabilitative and disciplinary measures.
• Establishes and maintains proper records and files for each program, writes progress and in-depth reports and provides information on the outcomes of the program (s) and the progress of each client/resident.
• Liaises with community resources and encourage community involvement in programs.
• Monitors and ensures staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports; identifies practice safety measures to the supervisor based on needs and concerns.
• Participates in or delegates the conduct of physical searches according to policy; ensures documentation of searches and results in log book.
• Ensures that staff maintains the security and upkeep of the building and grounds.
• Provides statistical and evaluative information to management levels when required.
• May provide back-up support to and or assume functions at front desk area or other program areas as needed.
• On call while shelter is open
• Performs other duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: MU leader and staff, clients and their family members, volunteers.

External: Might have to communicate with community members, police, and agencies.

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Community Ministries Director.

Direct reports: None.

• how others how to perform certain procedures.

FINANCIAL AND MATERIAL MANAGEMENT:

• Minor material responsibility (occasionally receiving and ensuring proper use of materials).
• May be accountable for operating and/or maintaining specialized equipment.
• The incumbent will not be involved in receiving, handling or disbursements of funds.
• The incumbent has no input into the annual budget.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:

The incumbent’s work environment is typically in a facility

The incumbent will work under the following disagreeable conditions:

• Isolation
• Monotony
• Odors
• Dealing with challenging behaviours
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required
• The incumbent carries a pager/walkie talkie and will work shifts.

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

• Physical attacks by others
• Exposure to infectious diseases
• Sharp objects
• Other dangerous situations
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.
• The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications:

• Completion of high school is required.

CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.

Experience and Knowledge:

• The incumbent must have up to one year of related experience.

Skills and Capabilities:

• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Problem solving skills.
• Team player.
• Organized and attentive to details.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training

Compensation:

The target hiring range for this position is $17.85 to $20.64 with a maximum of $24.77.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.