Who you are

• 5-7+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers
• Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications
• Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem
• Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse
• Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions
• Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment
• Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs

What the job involves

• Join us on an exciting journey as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories
• As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision
• Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products
• Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions
• Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments
• Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
• Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth
• Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success
• Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback
• Deftly manage customer expectations and deliverables through effective communication and stakeholder management

Benefits

• Generous PTO
• Free, Immersive Learning Courses
• Flexible Transportation Options
• Equity For Everyone
• Medical, dental, and vision benefits
• Flexible work and holiday schedules
• Competitive compensation
• Work from home opportunities
• Modern Health and Wellness Program
• 401K Retirement Plan
• Group Retirement Savings Plan (RRSP & DPSP)