Receptionist, Administration, and Client Service

Location: Vancouver, British Columbia

Employment Type: Full Time

Level of experience: Experienced; 2+ years of experience required

Area of expertise: veterinary medicine, human medicine, dental medicine, family practice medicine or related experience

Schedule: Tuesday to Friday, 40 hours; 10-hour shifts; great for work-life balance! Every weekend is a long weekend!

Compensation: $20.00 to $26.00 per hour (plus benefits)

Benefits: Yes!

Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre

is currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24-hour emergency and specialty hospital.

Key responsibilities;

• Welcoming clients and patients in a warm, professional manner
• Managing check-ins, check-outs, and appointment scheduling in our in-house schedule system; training provided
• Handling incoming calls through our multiline system
• Prioritize emails and client inquiries efficiently
• Coordinating communication between medical teams, specialty services and the referring community
• Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures
• Supporting the team in delivering exceptional emergency and specialty care to our clients and patients

Qualifications;

• 2+ years of experience as a receptionist or front desk in human or veterinary medicine.

• A professional and calm demeanour when assisting clients with questions, requests, or sensitive information

• Experienced with booking medical appointments and locating schedules within the system for: rebooking patients, booking new appointments and urgent appointments

• Strong knowledge of electronic medical records; training is provided for our in-house system

• Microsoft Office Applications (Outlook, Teams, Excel, Word, and Adobe)

• Previous knowledge of Moneris POS terminals is an asset

• Strong attention to detail & accuracy when recording and relaying information

What we can offer you:

• Generous compensation
• Fantastic benefits
• Continuing education account
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• Annual uniform allowance
• Referral Bonus Rewards
• Generous personal pet care discounts
• Paid wellness days, sick days and vacation days
• Employee assistance program
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offers quick access to quality care
• Opportunities to give back in your community through VCA Canada initiatives

Why join our team:

• Awesome benefits and rewards
• Belong to the top Specialty Hospital in Vancouver
• A role that truly impacts client and patient experience every day
• Canada's Top Employer 2025

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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