Location:

Moncton, CA, E1H 2R6

Requisition ID: 18197

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Skills

• Proven track record in delivering and managing SDLC, and enterprise product delivery.
• 1. Brightstar Systems Domain Expertise
• 1. Cloud DevOps, Automation and Monitoring
• 1. Data Migration & Optimization
• 1. Sound Technical skills, problem solver
• 1. Leadership, Communication and Collaboration
• 1. Details orientated and can-do attitude and action focused

Key Responsibilities

• Able to defend the position and posture of the Product group both internally and externally to the firm to ensure that a decade's worth of steady Product Model momentum is not eroded by outside forces (whether intentionally or unintentionally)
• support working in given priority order, namely: production support, project support, product owner support, main branch development.
• Technical point of contact during pre-sales period and POC for Solutions SE and Product Marketing SE. Initial POC for all technical matters to Instants Product Marketing Management and Owners for customer queries
• Facilitate communication and coordination of cross-product initiatives (with other product verticals)
• Define, standardize and oversight for teams SLA, OLA & KPIs to ensure operational efficiency and cross-discipline effectiveness.
• Responsible for cross-discipline alignment between engineering, delivery, and support for all technical matters (and aligned to program manager schedule)
• Contribute to backlog grooming, scope definition for each main branch cycle, road map setting – the long- and short-term planning
• Investigates and objectively reports on systemic failures within the group.
• Oversight for CR and RCA & Corrective action plan(s) to remedy process failures or shortcomings
• Support other BRIGHTSTAR verticals like InfoSec and audit etc.
• Ideally has plenty of experience within the firm and knows how to navigate the organization to connect with colleagues to drive desired results
• Maintain and facilitate 3rd party technology and engineering relationships and engagements.
• Technical and Operation guidance for Cloud DEVOPS, Cost Optimizations, Automation, Data Migration and Monitoring

Other

• Deep understanding of Brightstar's lottery solutions including transaction engine, Instants and ordering with multi-year experience managing & delivering enterprise solutions across global sites
• Responsible for researching and investigating topics that do not fit cleanly within the engineering, delivery, or support areas of responsibility. Including proof of concept work and producing a recommended strategy based on research and POC (e.g. Use of CoPilot and ChatIGT)
• Designee for special and/or internal non-R&D projects
• Responsible for and/or facilitates special engagements (e.g. California Corrective Action Plan engagement)

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.