Daily Responsibilities :

• Pre-screen, prepare and input all financial and various non-financial transactions by standard cut-off times. Includes but is not limited to: account set-up; address changes, investor changes, redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement.
• Monitor and clear Workflow/Capture items within Service Level Agreements(SLA).
• Apply all quality control procedures.
• Reconciliation and settlement of daily trades.
• Daily deposits and cheque processes.
• Message all accounts where unusual actions have occurred.
• Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate.
• Communicate effectively with both internal and external client groups.
• Work with the Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various applications and macros.

What program/technology/software knowledge is essential for this role?

• Strong understanding the Mutual Fund and Segregated Fund administration and the Dealer network
• Expertise in Unitrax Recordkeeping System
• Working knowledge of FundSERV

Must-have Skills:

• Bilingual, French and English.
• At least 2+ years of financial service or mutual funds administration experience.
• Ability to work long hours, especially around peak season (RRSP), month-end and year–end to support the team. High-stress, demanding work environment.
• Computer Literacy – Intermediate (Microsoft Office Sute- Excel).
• Sound technical and analytical skills in running/debugging various applications and macros, including MS Office.
• Communicate effectively with both internal and external client groups

Nice-to-have Skills:

• Good working knowledge/experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration.
• Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products.
• Proven track record in leading initiatives, managing cross-functional relationships.
• Completion of IFIC Mutual Funds Operations Course.
• Unitrax Recordkeeping System knowledge.
• FundSERV knowledge

Soft Skills :

• Accuracy and attention to detail are of utmost importance.
• Quick Learner and desire to take on additional tasks.
• Strong customer service skills.
• Dedication to accuracy/ quality.
• Ability to multitask own work with the support of the team.
• Demonstrates initiative.
• Team player
• Client focused
• Highly organized
• Results-oriented
• Strong verbal and written communication