This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. Join us, this is where your career story takes off.

CSA - Baggage U, YYC (Part Time)

The Baggage Service Agent plays a vital role in delivering exceptional guest experiences by ensuring a high level of customer service upon arrival. You act as a key liaison between guests and their property, taking ownership of reuniting travelers with their delayed baggage. You will coordinate the expedited delivery of delayed baggage by working closely with WestJet bases, Central Baggage Services, other airlines, couriers, customs agencies, and guests to ensure timely and accurate returns.

Responsibilities

Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc). Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage. Lift/Move baggage up to 50 lbs from carousels and between areas of the airport. Minimize baggage mishandling through proactive communication with various touchpoints to ensure efficient routing Track arriving flight details and monitoring baggage carousels, recording particulars into daily log. Monitor inbound arrival times and ensure Flight Information Display System is accurate. Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart and ramp). Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage. Proactively re-route baggage. Receive and process airside expedite baggage. Coordinate baggage swaps and manage bulk outs during IROP flights. Investigate, update delayed baggage reports, and contacting guests with any updates on open delayed baggage reports. Manage lost item reports and found item inventory.

Experience and qualifications

1 year airport experience is an asset Intermediate skills in Microsoft applications (Word, Excel and Outlook) and Airport computer systems. Demonstrated ability to provide exceptional guest service. Proven ability to work with minimal supervision, problem solve, de-escalate situations and take responsibility for accomplishing tasks within timeliness. Proven ability to adapt to procedural changes. Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training. Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

The benefits of being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer: A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us. For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.