TK Elevator Canada Ltd — Hamilton, Ontario, Canada Who we are TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live. What we expect Your responsibilities Direct the field labour force and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator project work Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses Oversee project processes, providing technical assistance as required Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations Participate in the recruiting and training of field and support personnel as required Actively support the Sales Team with site surveys and recommendations for technical improvements on a variety of products Survey existing projects for ordering of materials in alignment with the project schedule Ensure availability of materials, tools, equipment, etc., incidental to Projects Maintain current knowledge of all aspects of elevator technology Provide exceptional customer service and communication Take ownership of work-related issues Other tasks as assigned Who we are looking for Your qualifications Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally Additional information Additional information TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law. Job details Posting date: 2025/08/12 Experience level: Management Contract limitation: Permanent, Full Time Work Modality: On Site Job family: Engineering and Site Operations Industry: Engineering & urban mobility Job number: CA_ET_TKELEV00312 Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Wer wir sind

Mit Kunden in über 100 Ländern, die von mehr als 50.000 Mitarbeitenden betreut werden, erzielte TK Elevator im Geschäftsjahr 2022/2023 einen Umsatz von ca. 9,3 Mrd. €. Wir gewährleisten rund um den Globus ein hohes Maß an Kundenservice durch unser umfangreiches Netzwerk mit weltweit rund 1.000 Standorten. TK Elevator hat sich in den letzten Jahrzehnten als eines der führenden Aufzugsunternehmen der Welt etabliert und ist nach Abspaltung vom thyssenkrupp Konzern im August 2020 eigenständig. Den wichtigsten Geschäftsbereich des Unternehmens bildet das durch rund 25.000 Techniker repräsentierte Servicegeschäft. Das Produktportfolio reicht von standardisierten Aufzügen für kleinere Wohngebäude bis hin zu individuell angepassten Lösungen für Wolkenkratzer. Darüber hinaus bieten wir Fahrtreppen, Fahrsteige, Fluggastbrücken sowie Treppen- und Plattformlifte an. Integrierte Cloud-basierte Lösungen, wie beispielsweise unsere MAX Plattform, erweitern unser Dienstleistungsportfolio. Mit diesen digitalen Angeboten sind der urbanen Mobilität keine Grenzen mehr gesetzt. TKE – move beyond.

Diversity, Equity & Inclusion

Bei TK Elevator verstehen, respektieren und schätzen wir, dass jeder Mensch anders ist. Wir achten jeden als Individuum. Wir sind davon überzeugt, dass wir eine Kultur der Chancengleichheit, des gegenseitigen Vertrauens und des Respekts fördern, wenn unsere Mitarbeiter ihr authentisches Selbst zur Arbeit mitbringen und wir sie als solche anerkennen. Bei TK Elevator wollen wir uns die Vielfalt zu eigen machen und heißen jeden willkommen - unabhängig von ethnischer Zugehörigkeit, Nationalität, Geschlecht oder Geschlechtsausdruck, Alter, sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung, Behinderung, Familienstand oder anderen gesetzlich geschützten Eigenschaften oder Status.