Vice President, Client Services – Hedge Funds
About the role
About Citco JOB DESCRIPTION Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About The Team & Business Line Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Client Services - Single Manager team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Responsibilities Your Role: As a Vice President within the Client Services team, you will:
- Develop a comprehensive understanding of Citco business lines and associated product/service propositions and identify opportunities to expand relationships by cross-selling Citco products/services
- Understand and communicate clients’ needs with various Citco business functions, operational and support teams
- Promote and coordinate effective internal communication across all Citco business lines in order to provide a seamless client experience
- Drive strategic communication with clients and negotiate service level agreements (SLA). Monitor and manage client SLAs and operational deliverables.
- Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
- Establish professional relationships with clients and other key internal/external parties
- Drive the integration of new clients and coordination of new launches for existing clients
- Work in partnership with the Client Services Management team to facilitate presentations to existing and prospective clients
- Participate and lead projects in connection with the continuing evolution of the business
- Review client profitability and accounts receivables and address negative trends
- Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
- Review risk logs and support, co-ordinate and communicate incident resolution as necessary
- Lead operational due diligence reviews and client visits
- Compile and present reports for Board of Directors meetings, Key Performance Indicator (KPI) reports and scorecards for clients
- Carry out periodic risk assessments and peer reviews of clients
- Actively maintain client status, commentary and client updates in internal CRM tools
- Provide training and supervision to Managers on the Client Services team
Qualifications About You:
- You have a degree qualified in Accounting or Finance related area and/or studying for a professional accounting (or comparable) qualification.
- You are highly analytical with a keen understanding of business processes, accounting and allocation systems
- 8-10 years of experience in Financial Services and/ or hedge fund industry
- You have a proven interest in the financial markets and hedge fund industry.
- You have demonstrated leadership experience coupled with superior communication skills.
- You have strong proficiency in Microsoft Office (advanced Excel & PowerPoint) and Outlook.
- You have 2+ years’ formal people management/leadership experience.
- Ability to multi-task and effectively manage time
- Ability to work under pressure in a high demand environment
- Proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)
- Available to travel on business trips to meet clients
Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection
About Citco
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, with more than 6,000 employees in 45 countries, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.
A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry's preeminent service provider, reassuring clients that their critical administration functions are in safe hands.
Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.
Our Divisions
Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.
Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.
Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.
Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
Vice President, Client Services – Hedge Funds
About the role
About Citco JOB DESCRIPTION Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About The Team & Business Line Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Client Services - Single Manager team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Responsibilities Your Role: As a Vice President within the Client Services team, you will:
- Develop a comprehensive understanding of Citco business lines and associated product/service propositions and identify opportunities to expand relationships by cross-selling Citco products/services
- Understand and communicate clients’ needs with various Citco business functions, operational and support teams
- Promote and coordinate effective internal communication across all Citco business lines in order to provide a seamless client experience
- Drive strategic communication with clients and negotiate service level agreements (SLA). Monitor and manage client SLAs and operational deliverables.
- Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
- Establish professional relationships with clients and other key internal/external parties
- Drive the integration of new clients and coordination of new launches for existing clients
- Work in partnership with the Client Services Management team to facilitate presentations to existing and prospective clients
- Participate and lead projects in connection with the continuing evolution of the business
- Review client profitability and accounts receivables and address negative trends
- Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
- Review risk logs and support, co-ordinate and communicate incident resolution as necessary
- Lead operational due diligence reviews and client visits
- Compile and present reports for Board of Directors meetings, Key Performance Indicator (KPI) reports and scorecards for clients
- Carry out periodic risk assessments and peer reviews of clients
- Actively maintain client status, commentary and client updates in internal CRM tools
- Provide training and supervision to Managers on the Client Services team
Qualifications About You:
- You have a degree qualified in Accounting or Finance related area and/or studying for a professional accounting (or comparable) qualification.
- You are highly analytical with a keen understanding of business processes, accounting and allocation systems
- 8-10 years of experience in Financial Services and/ or hedge fund industry
- You have a proven interest in the financial markets and hedge fund industry.
- You have demonstrated leadership experience coupled with superior communication skills.
- You have strong proficiency in Microsoft Office (advanced Excel & PowerPoint) and Outlook.
- You have 2+ years’ formal people management/leadership experience.
- Ability to multi-task and effectively manage time
- Ability to work under pressure in a high demand environment
- Proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)
- Available to travel on business trips to meet clients
Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection
About Citco
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, with more than 6,000 employees in 45 countries, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.
A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry's preeminent service provider, reassuring clients that their critical administration functions are in safe hands.
Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.
Our Divisions
Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.
Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.
Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.
Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.