Used Car Sales Manager
About the role
Phaeton Automotive Group is growing, and Richmond Hill Toyota is seeking a high-performing Used Car Sales Manager to join our leadership team.
This is an outstanding opportunity for an experienced automotive professional with a proven track record in used vehicle operations, inventory management, team leadership, customer retention, and profitability. The successful candidate will join a progressive dealer group that values performance, accountability, and long-term career growth.
What You’ll Bring
- 3+ years of progressive automotive sales management experience, preferably within an import dealership environment
- Proven success managing used vehicle inventory, pricing strategy, and gross profitability
- Strong leadership, coaching, and team development skills
- Exceptional communication, negotiation, and customer service abilities
- Results-driven mindset with a strong understanding of sales processes and performance metrics
- High energy, professionalism, and strong organizational skills
- Ability to build and maintain long-term customer relationships
- Strong problem-solving skills and the ability to thrive in a fast-paced environment
- Experience with vAuto and strong overall technical proficiency
- Experience with Reynolds & Reynolds is considered an asset
- Experience with procurement through actions and other channels
- Commitment to confidentiality, integrity, and operational excellence
Key Responsibilities
- Work directly with the General Sales Manager and Used Car Director to establish and achieve used vehicle sales and profitability targets
- Appraise trade-ins accurately and competitively based on market trends, vehicle history, and dealership strategy
- Manage used vehicle inventory levels, aging, and pricing to maximize inventory turn and profitability
- Oversee vehicle reconditioning and certification processes to ensure inventory meets dealership standards
- Execute strategic pricing and merchandising plans across all used inventory
- Monitor market conditions, wholesale opportunities, and competitive trends
- Approve trade evaluations and used vehicle sales transactions
- Coach and mentor Sales Representatives through daily performance management and ongoing training
- Resolve customer concerns professionally and effectively to maintain high levels of customer satisfaction and retention
- Collaborate on advertising and promotional initiatives to support dealership growth objectives
Why Join Phaeton Automotive Group?
- Competitive compensation package and benefits
- Strong management support and positive team culture
- Ongoing leadership development and training opportunities
- Career advancement within a growing dealer group
- Performance-driven environment with the tools and support to succeed
Compensation
- Base salary & bonus, with OTE of $125,000+
Phaeton Automotive Group is committed to creating an inclusive workplace. Accommodations are available upon request throughout the recruitment process for candidates with disabilities.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Not the right fit? Search for Used Car Sales Manager jobs in Richmond Hill, ON
About PAG Direct
We are excited to announce that Phaeton Automotive Group is now - PAG Direct.
As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms.
PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own.
PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members.
PAG Direct is automotive – your way.
Similar Jobs
Used Car Sales Manager
About the role
Phaeton Automotive Group is growing, and Richmond Hill Toyota is seeking a high-performing Used Car Sales Manager to join our leadership team.
This is an outstanding opportunity for an experienced automotive professional with a proven track record in used vehicle operations, inventory management, team leadership, customer retention, and profitability. The successful candidate will join a progressive dealer group that values performance, accountability, and long-term career growth.
What You’ll Bring
- 3+ years of progressive automotive sales management experience, preferably within an import dealership environment
- Proven success managing used vehicle inventory, pricing strategy, and gross profitability
- Strong leadership, coaching, and team development skills
- Exceptional communication, negotiation, and customer service abilities
- Results-driven mindset with a strong understanding of sales processes and performance metrics
- High energy, professionalism, and strong organizational skills
- Ability to build and maintain long-term customer relationships
- Strong problem-solving skills and the ability to thrive in a fast-paced environment
- Experience with vAuto and strong overall technical proficiency
- Experience with Reynolds & Reynolds is considered an asset
- Experience with procurement through actions and other channels
- Commitment to confidentiality, integrity, and operational excellence
Key Responsibilities
- Work directly with the General Sales Manager and Used Car Director to establish and achieve used vehicle sales and profitability targets
- Appraise trade-ins accurately and competitively based on market trends, vehicle history, and dealership strategy
- Manage used vehicle inventory levels, aging, and pricing to maximize inventory turn and profitability
- Oversee vehicle reconditioning and certification processes to ensure inventory meets dealership standards
- Execute strategic pricing and merchandising plans across all used inventory
- Monitor market conditions, wholesale opportunities, and competitive trends
- Approve trade evaluations and used vehicle sales transactions
- Coach and mentor Sales Representatives through daily performance management and ongoing training
- Resolve customer concerns professionally and effectively to maintain high levels of customer satisfaction and retention
- Collaborate on advertising and promotional initiatives to support dealership growth objectives
Why Join Phaeton Automotive Group?
- Competitive compensation package and benefits
- Strong management support and positive team culture
- Ongoing leadership development and training opportunities
- Career advancement within a growing dealer group
- Performance-driven environment with the tools and support to succeed
Compensation
- Base salary & bonus, with OTE of $125,000+
Phaeton Automotive Group is committed to creating an inclusive workplace. Accommodations are available upon request throughout the recruitment process for candidates with disabilities.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Not the right fit? Search for Used Car Sales Manager jobs in Richmond Hill, ON
About PAG Direct
We are excited to announce that Phaeton Automotive Group is now - PAG Direct.
As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms.
PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own.
PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members.
PAG Direct is automotive – your way.