Service Desk Analyst - Afterhours
Top Benefits
About the role
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your full potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
Role is night shift and remote work (Training period will be 1-month of onsite work downtown and during business hours) Participate in the evolution of a comprehensive training plan for Service Desk procedures; assist in on-the-job training personnel when required. Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Call Handling / Access Provisioning use; make recommendations for improvements. Perform other related duties incidental to the work described herein. Attend and be involved during team meetings.
Key Responsibilities
Provide support to users either via phone, email or desk side as required
Perform a variety of network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems. Perform initial problem analysis and triage problem to other appropriate staff when appropriate Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Perform post-resolution follow-ups to help requests. Follow instructions and pre-established guidelines to perform the functions of the job. Collect, organize and document all problems and solutions in the Service Desk Tracking System. Assist technicians with installation, configuration and set up of computer systems as per established procedures when required.
Skills & Qualifications
Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience Minimum 2 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).
Experience working with reporting tools
Understanding of Windows 11 environment Strong written communication and interpersonal skills (Written and spoken English) Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Good understanding of the organization's goals and objectives
Attention to detail Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly
Ability to present ideas in a user-friendly language.
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment
What Compugen Offers You
Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and providing accommodation upon request for all applicants throughout the recruitment process. If you require accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.
Not the right fit? Search for Service Desk Analyst jobs in Calgary, Alberta, Canada
About Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious We think differently. We ask questions in an unending pursuit to uncover your why. From the way we engage internally to the bonds we build with our customers and community, this no-stone-unturned passion translates possibility into reality.
Collaborative at the Core We are grounded in the potential of technology and the impact of people. Through deep discussion and challenging inquiry, we embrace diverse perspectives and celebrate unique views. With true trust in each other creative ideas flow, goals are achieved, and innovation abounds.
Driven to Make a Difference When you have innovation at hand and intention in your heart, one person can drive change. With one word, one device, one connection; change ignites, and all will flourish.
Get an Ally in Your Technology Journey.
We deliver experience by design; visit compugen.com to start now:
#DreamDesignDeliver
Similar Jobs
Service Desk Analyst - Afterhours
Top Benefits
About the role
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your full potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
Role is night shift and remote work (Training period will be 1-month of onsite work downtown and during business hours) Participate in the evolution of a comprehensive training plan for Service Desk procedures; assist in on-the-job training personnel when required. Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Call Handling / Access Provisioning use; make recommendations for improvements. Perform other related duties incidental to the work described herein. Attend and be involved during team meetings.
Key Responsibilities
Provide support to users either via phone, email or desk side as required
Perform a variety of network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems. Perform initial problem analysis and triage problem to other appropriate staff when appropriate Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Perform post-resolution follow-ups to help requests. Follow instructions and pre-established guidelines to perform the functions of the job. Collect, organize and document all problems and solutions in the Service Desk Tracking System. Assist technicians with installation, configuration and set up of computer systems as per established procedures when required.
Skills & Qualifications
Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience Minimum 2 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).
Experience working with reporting tools
Understanding of Windows 11 environment Strong written communication and interpersonal skills (Written and spoken English) Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Good understanding of the organization's goals and objectives
Attention to detail Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly
Ability to present ideas in a user-friendly language.
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment
What Compugen Offers You
Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and providing accommodation upon request for all applicants throughout the recruitment process. If you require accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.
Not the right fit? Search for Service Desk Analyst jobs in Calgary, Alberta, Canada
About Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious We think differently. We ask questions in an unending pursuit to uncover your why. From the way we engage internally to the bonds we build with our customers and community, this no-stone-unturned passion translates possibility into reality.
Collaborative at the Core We are grounded in the potential of technology and the impact of people. Through deep discussion and challenging inquiry, we embrace diverse perspectives and celebrate unique views. With true trust in each other creative ideas flow, goals are achieved, and innovation abounds.
Driven to Make a Difference When you have innovation at hand and intention in your heart, one person can drive change. With one word, one device, one connection; change ignites, and all will flourish.
Get an Ally in Your Technology Journey.
We deliver experience by design; visit compugen.com to start now:
#DreamDesignDeliver