This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location- This role is in-person at North Campus Edmonton.

Residence Life and Education at the University of Alberta is a leading program in Canada, dedicated to the principles of dignity, respect, safety, equity, learning and community. We provide caring, student-focused, residential environments, which assist students in being academically successful, teach students how to live respectfully with diverse groups of people, provide leadership opportunities and build a sense of community responsibility. Our residences are home to approximately 5,000 undergraduate and graduate students.

Reporting to the Supervisor, Residence Life - Community Life, the Coordinator, Residence Community Life is key in fostering residential learning environments that are specific to the diverse needs of the community and include the following: the provision of programs and support services to help students succeed both academically and personally; the enforcement of appropriate community standards; the development of an elective residence association and other leadership opportunities that help students attain transferable skills; ensuring that facilities are comfortable and meet residents' needs; and resolving student issues so that both personal and residence concerns are addressed, thus supporting the academic pursuit of residents.

The Campus Operations & Services team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.

• Fostering residential learning environments that are specific to the diverse needs of the community and include the following: the provision of programs and support services to help students succeed both academically and personally; the enforcement of appropriate community standards; the development of an effective residence association and other leadership opportunities that help students attain transferable skills; ensuring that facilities are comfortable and meet residents' needs; and resolving student issues so that both personal and residence concerns are addressed, thus supporting the academic pursuit of residents.
• Selects, supervises, trains, and supports their designated casual and student staff. This component is critical given the entry level nature of the student staff paraprofessional role and the guidance required.
• Provides overarching HR support for student staff.
• Ensures appropriate programming is happening both at the student staff level, but also from residence associations or other groups engaged in residence.
• Maintains a visible presence in the residence community, role models appropriate behaviours, and addresses any concerns or situations (e.g. noise, vandalism, fire alarms, community disruptions, etc.) that may arise.
• Provides ongoing support to various residence life training and orientation programs students and student staff.
• Advises and supports the residence student associations within the community.
• In coordination with the Residence Community Support Team, addresses behaviour contrary to the Residence Community Standards (e.g. noise complaints, conflicts between roommates, etc.) by listening to all perspectives and developing informal resolutions with students that repair identified harms.
• In coordination with the Residence Community Support Team, meet with students experiencing concerns (e.g. inappropriate drinking behaviours, suicidal ideation, problems integrating socially, academic risk, etc.) to help coordinate support plans with the Residence Community Support Team and appropriate campus services (e.g. Academic Success Centre, Counselling and Clinical Services, University of Alberta Protective Services, etc.) to ensure that students succeed.
• Coordinates with other Departments and University staff concerning projects and student issues in both the residence community and for the residence system at large.
• Maintains an intimate connection to student life in the residences so as to be a known presence in the community and so that student needs are understood and can be articulated to other internal and external University departments.
• Shares cross campus, after-hours emergency standby and callback duties with fellow Coordinators in residence. Acts as primary contact for emergency and crisis situations response, both during the day and after hours (e.g. assault, suicide attempts, illness, substance abuse, death, alarms, evacuations, emergency relocation, etc.).

Minimum Qualifications

• Minimum requirement of undergraduate degree; equivalent combinations of education and experience will be considered.
• At least two years living and/or working in a university residence (ideally, one as a resident and one as a student staff member), in order to relate to and advise students is required.
• Able to work in the after-hours emergency standby rotation and perform callback duties as required.
• Able to respond to emergency and crisis situations (described above) during and outside of office hours as required.
• Strong interpersonal and empathic skills, with ability to establish trusting relationships with staff members and students.
• Computer proficiency using Google Suite of software.
• Ability to work with confidential information in a professional and sensitive manner.
• Excellent communication (verbal and written), interpersonal, organizational and problem-solving skills.

Preferred Qualifications

• Significant intercultural competence (experience abroad, fluency in additional languages, relevant education or work experience) is preferred.
• Previous professional experience in student affairs, student services and/or a higher education environment will be considered an asset.
• Certifications in suicide intervention, health & safety, first aid training, and dispute resolution.
• Openness to receive on-going training in student learning and development, program planning, and evaluation.
• Experience interpreting and applying policy such as the Alberta's Access to Information Act (ATIA), the Protection of Privacy Act (POPA), and the Residential Tenancies Act (RTA).
• Knowledgeable of University policies, procedures, and resources in order to assist students and guide them to appropriate resources (e.g.Counselling and Clinical Services, filing reports with UofA Protective Services, the Sexual and Gender-based Violence Policy, etc...).
• Experience in community engagement and community building activities.
• Ability to work independently and cohesively within a multidisciplinary team environment.
• Fluency in the French language would be considered an asset.
• Experience working in multicultural environments and previous supervisory experience are assets
• Valid Class 5 Driver’s License (non-GDL) with the ability to drive University Fleet vehicles is an asset

Application Instructions

Click "Apply Now" to submit your resume and cover letter in ONE document.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package*.*

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.