Job Summary & Requirements Communications Clerks have a significant role in the activation of life-saving processes within the health centre including those for the acute stroke protocol, Code STEMI and Code Blue/Pink. In addition, Communications Clerks working in Locating are integral to the Emergency Management Program as they support the ‘central hub’ for all initial communications and alarm responses when an emergency code is initiated and throughout an emergency incident.

Communication Clerks’ primary function is to receive all incoming calls and transfer or resolve as requested. Communications Clerks in this position frequently work alone and/or with minimal supervision and are fully responsible for the processing of incoming calls, monitoring and response to critical alarms and operation of the communications systems during the hours worked, as well as other clerical duties assigned including those for morgue flow management.

Communications Clerk have a vast portfolio of additional job functions which include but are not limited to; after-hours support to the Infrastructure Technology Services department and regional hospital partners, providing network password resets and after-hours health records support.

Education:

• Secondary School Graduation required
• Post-secondary diploma in a relevant discipline required; Office Administration – Health Services preferred
• Medical Terminology course required or willingness to complete within one year of hire date

Experience:

• 3 years office experience, preferably in a healthcare setting is an asset
• Previous call centre experience including on a Cisco Unified Attendant Console and Hill-Rom notification system is an asset
• Previous customer service experience in a fast-paced environment required

Competencies:

• Proficient computer skills including MS Outlook, Office, Excel and SharePoint and Meditech Expanse and able to work comfortably in a computerized environment (used for call processing as well as data entry tasks)
• Prioritizes and multitasks effectively in a fast-paced environment with a high tolerance for task disruption
• Utilizes excellent customer service skills, remaining calm and composed while utilizing clear and concise verbal communications when answering and directing telephone calls
• Demonstrates sound judgment and good problem-solving skills in prioritizing and handling of calls and alarms
• Functions within the Health and Safety guidelines to provide safe and supportive environment for all patients/families
• Understanding of medical terminology an asset