Essential Duties And Responsibilities client & service expert:  development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients

 partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.e. events and marketing opportunities

 ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach

 ensure team is compliant will all clientele standards and thank you note program

 ensure all associates complete the sales training program

 model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

Leadership Presence/steward Of Talent  assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance

 responsible for assuming the SM role in manager’s absence

 lead by example with the achievement of personal sales goals

 educate team on product, sales plans, personal goals, measurable stats; is able to coach to these stats to ensure business is maximized

 ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings

 manage administrative recruitment duties; i.e. scheduling interviews & communicating with candidates

 onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports

 utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering GM

Building Brand Equity  understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer

 ensure brand and operating standards are met to support brand consistency.

 ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.

 communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SM in order to increase customer service and sales

Operational Excellence  perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility

 assist SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants

 monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets

 ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory