Director of Outbound Product Management
Remote
San Francisco Bay Area
$221,200 - $387,100/yearly
Senior Level
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 15+ years of Product Management or related experience in a customer-facing role
- Deep experience with CRM in manufacturing sub-industries or related products, specifically data models and workflows applied across multiple industry verticals or related is required
- Experience in configuring and shipping enterprise software products with AI is required
- Excellent people, management and communication skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties
- Experience in Development/Functional Consulting functions is a plus; a public sector solutions background is optional
- Experience in developing evaluation metrics for AI products, deployment and continuous improvement, and AI tools to accelerate product management function and teams is ideal
What the job involves
- Outbound Product Managers are key to helping us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion for informing roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered
- At ServiceNow, Outbound Product Managers collaborate closely with multiple cross-functional teams (including marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, and training and certification)
- Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions
- Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps
- Develop best practices and assets to drive product and AI adoption at scale, by customers and partners
- Become a trusted resource to promote the ServiceNow CRM for Manufacturing vision with industry influencers, strategic partners, and analyst firms
- Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Channels to define product strategy, release themes, go-to-market, and customer adoption plans
- Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
- Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership
- Lead cross-functional teams to accomplish our goals
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Not the right fit? Search for Outbound Product Management jobs in San Francisco Bay Area
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
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Director of Outbound Product Management
Remote
San Francisco Bay Area
$221,200 - $387,100/yearly
Senior Level
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 15+ years of Product Management or related experience in a customer-facing role
- Deep experience with CRM in manufacturing sub-industries or related products, specifically data models and workflows applied across multiple industry verticals or related is required
- Experience in configuring and shipping enterprise software products with AI is required
- Excellent people, management and communication skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties
- Experience in Development/Functional Consulting functions is a plus; a public sector solutions background is optional
- Experience in developing evaluation metrics for AI products, deployment and continuous improvement, and AI tools to accelerate product management function and teams is ideal
What the job involves
- Outbound Product Managers are key to helping us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion for informing roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered
- At ServiceNow, Outbound Product Managers collaborate closely with multiple cross-functional teams (including marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, and training and certification)
- Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions
- Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps
- Develop best practices and assets to drive product and AI adoption at scale, by customers and partners
- Become a trusted resource to promote the ServiceNow CRM for Manufacturing vision with industry influencers, strategic partners, and analyst firms
- Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Channels to define product strategy, release themes, go-to-market, and customer adoption plans
- Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
- Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership
- Lead cross-functional teams to accomplish our goals
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Not the right fit? Search for Outbound Product Management jobs in San Francisco Bay Area
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.