TEMPORARY Technical Application Support Specialist Start Date: As soon as possible

35 hours/week

Pay Band: 10A - $29.95 - $33.28

The Kawartha Pine Ridge District School Board offers dynamic, high quality educational programs for nearly 33,000 elementary, secondary and adult students in the 100 schools within our jurisdiction.

All positions in the Kawartha Pine Ridge District School Board support the schools priority of student achievement and the Board’s mission to educate our students to excel in learning, to succeed in life and to enrich our communities

Employees demonstrate empathy and respect in all interactions, are committed to service excellence, and embrace change through innovation.

We offer eligible employees a comprehensive employee pension (OMERS) and benefit package upon start date, a commitment to ongoing learning, and an exceptional work environment. The purpose of the Technology Application Support Specialist position is to provide support and training services for school applications.

Main Responsibilities

• Administers and oversees the implementation of various Board-wide and Ministry programs and software, including developing focus groups, managing resources, evaluating data and making recommendations for solutions.
• Provides technical support, training and creates documentation for staff, students and external stakeholders on a variety of Board-wide software and programs.
• Assists in planning and scheduling of use of Board=s computer systems and in setting up procedures.
• Co-ordinates client support, sharing information, and training the trainers on any new initiatives, and sending service requests to client support, technical or other ICT staff.
• Compiles and transfers required Ministry of Education reports organizing and coordinating schools ensuring files are interfaced and balanced in accordance with Ministry regulations and that requirements and deadlines are met, and extracting and transferring school data to the Ministry.
• Maintains Board-wide student administrative systems applying scripts, patches and new releases to databases and/or workstations; performs upgrades and testing.
• Customizes individual school websites from standardized templates and works with Teaching & Learning to support the development and implementation of standardized classroom desktop curriculum.
• Co-ordinates the submission of student applications to the Ontario College Application Service and Ontario University Application Centre notifying schools of deadlines for transmissions of files.
• Provides multi-level line support of Board staff on all student systems and administrative software applications fixing directly or liaising with others until a problem is resolved.
• Participates in user groups and ad hoc committees to bring Ministry of Education and student administrative system information back to Board users.
• Creates following year’s school directories for secondary schools and Summer School copying, changing configurations, providing support, and updated documentation, as required.
• Co-ordinates procedures for administrative staff creating and distributing reminders regarding Ministry of Education and Board requirements assisting staff to manage year end process.
• Performs other duties as may be assigned.

Education & Experience

• High school diploma or equivalent plus 3 year College in Business Administration with a focus in computers.
• One (1) to three (3) years experience in adult training, project management, technical support and troubleshooting.
• Minimum two (2) years experience in a school environment.

Specialized Skills

• Advanced level computer skills in databases and administrative software.
• SmartBoard Certification level I & II is preferred.
• Experience supporting various computer applications and associated technologies such as ODBC compliant databases, SQL query language, HTML and Open Source is preferred.
• Valid drivers license and use of own vehicle.
• A commitment to service excellence.

Effort And Working Conditions

• office environment; moderate amounts of after duty calls; pressure to meet deadlines and travel required;
• some dealing with difficult people and interruptions; moderate visual exertion, concentration, attention to detail, lifting of equipment and keyboarding

Expected Competencies

• In order to fulfill this position with an acceptable degree of competency, the incumbent will be expected to exhibit:
• Ensures that standards are met and that all procedures are followed
• Works on projects as part of a team, exchanging ideas and contributing skills that complement those of the other team members. Fulfils commitments to team members
• Responds to customer requests in a timely manner. Communicates with customers to ensure that they are satisfied and that their needs are being met.
• Looks for ways to improve effectiveness by implementing new ideas and more efficient approaches
• Possesses skills and knowledge to perform the job competently $ Integrates new technologies into the workplace, ensuring minimal disruptions to productivity
• Organizes and expresses ideas and information clearly, using appropriate and efficient methods of conveying the information
• When required, serves as an advisor regarding technical aspects of the project. Makes recommendations as to the procedures and required resources
• Communicates the knowledge gained from education to others in the organization who may benefit
• Breaks down problems and issues into components, and analyzes the costs, benefits, opportunities, and risks associated with each alternative solution
• Demonstrates concern for the accuracy and quality of work, and takes step to correct mistakes and improve the overall product
• Works with aim to assist the system in achieving the Areas of Emphasis, including making decisions and taking actions that will positively affect student achievement and demonstrating our Character attributes

A police records check, with a Vulnerable Sector Search and Pardoned Sexual Offenders Database Search , dated within 6 months prior to the date of hire , is a requirement for employment with this Board. Please note that there have been reports that it has taken some candidates up to 6 weeks to obtain a police check. With that in mind, we strongly recommend that you go about obtaining this search at your earliest convenience.

The Kawartha Pine Ridge District School Board fully supports those candidates with disabilities as they undergo our recruitment and selection procedures. Should you require accommodations during all or any part of these processes, please contact the Board in advance so that we may make the necessary arrangements.

KPRDSB is committed to a workforce that is representative of the diversity of the people of Ontario and across the communities we serve. KPRDSB encourages applications from candidates with diverse backgrounds.

Only those selected for an interview will be contacted.