Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Terrace location is seeking an experienced Ramp Lead to support our diverse operations. This is a full-time position.

Description: The Ramp Lead is responsible for supporting all ground handling operations; they are accountable for ensuring all policies and procedures are followed in the ramp operation. Reporting into the Operations Supervisor, the Ramp Lead act as the first point of contact for all Ramp Agents on shift and are responsible for communicating and escalating issues to Supervisors.
This position is required to be on call outside the standard scheduled hours of work. A company cell phone and email will be provided for the purpose of attending to emergency and operational circumstances as required on a rotational basis.

Responsibilities:

• Ensure adherence of corporate, departmental and OH&S policies and procedures.
• Establish and lead a high-performance ground handling team to meet and exceed customer satisfaction.
• Train ramp agents on operational requirements for the aircraft.
• Direct, plan and organize day to day ramp operations effectively. Plan and prioritize work for self and staff.
• Ensure all equipment is fueled and available for flights.
• Determine needed supplies and equipment.
• Uphold accountability of ramp agent tasks.
• Ensure staff checklists are completed for each shift including Ground Service Equipment (GSE) checklists, and Field Level Risk Assessments (FLRA)
• Lead daily toolbox meetings
• Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
• Follow Ground Operations Manual and be able to enforce company’s policies and procedures effectively to lead by example.
• Load and unload aircraft.
• Marshall and chock aircraft.
• Provide a variety of servicing on aircraft such as lavatories and potable water.
• Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
• Direct passengers on the apron as instructed by customer service agents.
• Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
• Operate all ground service equipment safely and responsibly.
• Perform audits on handling, safety and security as required including involvement in implementation regarding cargo and aircraft handling.
• Provide award-winning ground handling services including building quality relationships with customers.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Troubleshoot issues within the ground handling process.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:

• Previous experience in the aviation industry in a similar role would be an asset.
• A valid class 5 driver’s license is required – No Graduated Driver’s License permitted.
• Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
• Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
• First Aid and CPR would be an asset.
• Able to work inclement weather, overtime and extended shifts.
• Able to effectively communicate both verbally and in writing.
• Able to lift or move up to 60 lbs.
• Highly motivated and able to work with minimal or no supervision.
• Basic mathematics, trouble shooting skills and excellent attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• A strong work ethic and positive team attitude.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team.

What can EFC Offer?

• Competitive compensation.
• A fun and exciting working environment.
• A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
• Flight benefits with the specific airline you are assigned. (WestJet only)
• Extended Health and Dental Benefits with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
• Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL