Workforce Analyst, Workforce Management Solutions
About the role
Job Summary:
Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Analyst provides support and functional troubleshooting for the application, in the area of employee self-service and centralized support for scheduling and timekeeping. The Analyst will also contribute to the training, business process improvement strategies and evaluation of activities to ensure that the WMS tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities.
Duties/Accountabilities:
-
Responds to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making. Logs, triages, tracks and escalates issues to ensure accurate identification of issues and timely resolution. Provides resource services to employees utilizing the self service and scheduling system and assists with error investigation and correction remotely or through step-by-step instructions.
-
Collects and compiles data to support various activities and initiatives such as safety initiatives, rehabilitation work trials, employee retention, budget analysis and attendance management by recording information such as absences, illnesses and returns, analyzing data such as absenteeism and overtime reports, interpreting and identifying trends and issues, and documenting and communicating findings.
-
Contributes to business process improvement activities by working in collaboration with Scheduling & Timekeeping, payroll, human resources and others, reviewing processes, tools, services, policies and systems, and making recommendations for improvements using technological functionality and process redesign. Participates in the implementation efforts related to improvements in scheduling and timekeeping transactional and reporting activities by sharing information and ideas, providing feedback on service improvement and enhancements, and assisting with system implementations, modifications, upgrades, conversions and other implementation activities where appropriate.
-
Trains staff and/or arranges required training and orientation to the scheduling or self service function and the Workbrain system by maintaining awareness of current trends and related technology, actively contributing information to support training activities and participating in that preparation of relevant reference material and documentation to enable consistent application of practices.
Qualifications:
A customer service expert with a minimum three years’ experience in a high volume, fast paced client service call centre in addition to a two-year diploma program in Human Resources, Business Administration, or related program. Ideally suited for individuals with recent related experience working with human resource and payroll processes, including applying and explaining collective agreement and legislative requirements.
Advanced Proficiency with computers and ability to effectively use database, spreadsheet and human resources information systems. Strong analytical, problem solving and system analysis skills. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, develop relationships, and respond accordingly in a timely and efficient manner. Ability to work both independently and as an effective team member. Ability to work well with frequent interruptions and handle multiple concurrent tasks. Physical ability to perform the duties of the job.
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer • BC Centre for Disease Control • BC Children's Hospital • Sunny Hill Health Centre for Children • BC Mental Health and Substance Use Services • BC Renal • BC Transplant • BC Women's Hospital and Health Centre • Cardiac Services BC • Perinatal Services BC • BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. • 13 annual statutory holidays with generous vacation entitlement and accruement. • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). • Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Workforce Analyst, Workforce Management Solutions
About the role
Job Summary:
Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Analyst provides support and functional troubleshooting for the application, in the area of employee self-service and centralized support for scheduling and timekeeping. The Analyst will also contribute to the training, business process improvement strategies and evaluation of activities to ensure that the WMS tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities.
Duties/Accountabilities:
-
Responds to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making. Logs, triages, tracks and escalates issues to ensure accurate identification of issues and timely resolution. Provides resource services to employees utilizing the self service and scheduling system and assists with error investigation and correction remotely or through step-by-step instructions.
-
Collects and compiles data to support various activities and initiatives such as safety initiatives, rehabilitation work trials, employee retention, budget analysis and attendance management by recording information such as absences, illnesses and returns, analyzing data such as absenteeism and overtime reports, interpreting and identifying trends and issues, and documenting and communicating findings.
-
Contributes to business process improvement activities by working in collaboration with Scheduling & Timekeeping, payroll, human resources and others, reviewing processes, tools, services, policies and systems, and making recommendations for improvements using technological functionality and process redesign. Participates in the implementation efforts related to improvements in scheduling and timekeeping transactional and reporting activities by sharing information and ideas, providing feedback on service improvement and enhancements, and assisting with system implementations, modifications, upgrades, conversions and other implementation activities where appropriate.
-
Trains staff and/or arranges required training and orientation to the scheduling or self service function and the Workbrain system by maintaining awareness of current trends and related technology, actively contributing information to support training activities and participating in that preparation of relevant reference material and documentation to enable consistent application of practices.
Qualifications:
A customer service expert with a minimum three years’ experience in a high volume, fast paced client service call centre in addition to a two-year diploma program in Human Resources, Business Administration, or related program. Ideally suited for individuals with recent related experience working with human resource and payroll processes, including applying and explaining collective agreement and legislative requirements.
Advanced Proficiency with computers and ability to effectively use database, spreadsheet and human resources information systems. Strong analytical, problem solving and system analysis skills. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, develop relationships, and respond accordingly in a timely and efficient manner. Ability to work both independently and as an effective team member. Ability to work well with frequent interruptions and handle multiple concurrent tasks. Physical ability to perform the duties of the job.
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer • BC Centre for Disease Control • BC Children's Hospital • Sunny Hill Health Centre for Children • BC Mental Health and Substance Use Services • BC Renal • BC Transplant • BC Women's Hospital and Health Centre • Cardiac Services BC • Perinatal Services BC • BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. • 13 annual statutory holidays with generous vacation entitlement and accruement. • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). • Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.