Summary

The Cashier team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.

Responsibilities and Tasks

Customer Service

• Smiles, make eye contact, greets and thanks customers (by name where possible).
• Directs customer to the location of requested items.
• Suggests value-added and related products to customers to ensure they get home with all they need.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations and conflict resolution in a professional manner.

Operations

• Operates cash register and all point of sales functions.
• Processes customer purchases efficiently, following standardized procedures.
• Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
• Balances cash and is aware of amount of cash on hand.
• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
• Takes returns to stock product in respective department.
• Reports stolen and damaged goods to Management.
• Alerts management to security problems.
• Alerts the respective department on any customer inquiry or concern.
• Shares opinions and ideas on how to improve store success.
• Participates in meetings and all training as required; listens to feedback to improve their own abilities.
• Complies with company, store and department policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

Requirements

• Basic math and typing skills.
• Ability to work efficiently with computerized systems.
• Ability to work with minimum supervision.
• Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
• Ability to operate a cash register.