• The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard
• Services leverage our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers
• The Services organization is critical for the sustained, long-term growth of Mastercard
• Within Services, the Business & Market Insights (BMI) team plays a critical role in accelerating growth across North America
• This role will support the Operational Intelligence product suite across US and Canada
• The successful candidate will be passionate about driving go-to-market (GTM) execution and work closely with cross-functional partners, including Sales, Client Services, and Global Product to bring differentiated, insight led solutions to market
• Contribute to the development and execution of go‑to‑market plans for Operational Intelligence products, ensuring alignment with regional and global priorities
• Collaborate with cross-functional teams including global product, NAM regional product, sales, account management, and client services to ensure a cohesive customer experience for BMI products from pre-sales through execution
• Monitor customer feedback, market trends, and product performance to inform product enhancements and GTM adjustments
• Lead the development of localized sales enablement materials, including product decks, use cases, case studies, and playbooks
• Provide product expertise during customer meetings, RFP responses, proposals, and internal deal reviews
• Identify, prioritize, and operationalize new customer segments, verticals, and use cases to accelerate product expansion and market penetration
• Support regulatory and compliance requirements of BMI products relevant to the Canadian market

Benefits

• Gym membership
• Pension plan
• Share purchase options
• Extra holiday purchase optional
• 25 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance- Ability to act with a persistent sense of urgency
• Ability to think strategically about complex issues, driving thoughtful recommendations and action plans
• Ability to multi-task and work on multiple projects in a fast-paced environment
• Strong communication skills and adept at stakeholder influence
• Self-starter, highly organized, collaboration-minded and results driven
• Understanding of payments technology and application of that knowledge to address customer/market needs
• Bachelor’s degree in business, economics, marketing, finance, information systems or a similar field or equivalent experience
• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions
• Passion for analytical skills. Applying data insights to drive innovation and better business decisions