We are a family owned and operated Dealership servicing the Burlington and surrounding communities. We offer factory training and dealer onboarding. We offer great group benefits and vacation time. We are a people-centric and fully committed team who appreciates their employees and guests. Furthermore, we are looking for someone who is a go getter, self improver, customer-centric, team oriented Appointment Coordinator who carries the company flag.

Position Summary

The Appointment Coordinator plays a crucial role in ensuring that the service department runs smoothly and that Burlington Hyundai guests have a positive experience.

Reporting to the Service Manager, as the Appointment Coordinator, you will ensure that customers are assessed and that their appointments are booked to meet their proper maintenance requirements and requests. You will promptly greet Customers, answer incoming telephone calls with courtesy and a smile in your voice, and carry out documentation tasks as required.

What We’re Looking For

We’re seeking someone who thrives in a fast-paced environment and enjoys helping people. The ideal candidate will have:

• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency with scheduling software and basic computer applications
• Previous experience in a customer service or administrative role (automotive industry experience is a plus!)
• A positive attitude and a team-oriented mindset

Duties and Responsibilities

• Greet and assist incoming service customers to ensure customer satisfaction
• Make and receive phone calls, scheduling and confirming customer service appointments as per vehicle maintenance schedules to maximize shop usage.
• Handle incoming service telephone calls in a prompt, courteous, professional manner
• Make all appropriate and detailed notes in the CRM system for service advisors
• Contact guests who have received service reminder letters and have not responded, and Update dealership records as needed
• Ensure proper documentation and identification of customers is obtained for service loaners, credit cards, and charge accounts
• Maintain updated customer information in the DMS.
• Contact guests on a project basis as required regarding recalls and service campaigns, postponed maintenance and missed appointments
• Record and report any guest concerns/complaints/suggestions to the service manager
• General filing as required
• Assist with mail-outs as required
• Maintain workstation in a clean and orderly manner
• Communicate and support other areas of the dealership
• Maintain proper dress and deportment
• Complete assigned tasks on time
• Take ownership of and successfully resolve problems as required

Metrics and Core Responsibilities

• Data entry
• Managing guest inquiries
• Follow-up communication
• Customer Satisfaction, ensuring guests have a positive experience
• Appointment scheduling efficiency
• Record keeping accuracy, ensuring the dealership has an up-to-date database of guest information

Qualifications

• Team player
• Coachable and willing to learn
• Strong communication and computer skills
• Process-driven and detail-oriented
• Able to multitask proficiently
• Dependable and exceptional time management skills
• Punctual
• Enthusiastic and independently driven
• Winning attitude
• Follow Burlington Hyundai’s CORE Values and Vision

Hours of Work

• Burlington Hyundai’s general hours of business are Monday to Saturday, and it is expected that you will work a minimum of 40 hours per week during general business hours.

Why Join Us'

• Competitive compensation package
• Extended Health Insurance Benefits Plan
• Opportunities for growth and advancement
• Supportive and inclusive team culture
• Training and development programs

Ready to join a team that’s passionate about delivering exceptional customer experiences' Apply today and help us drive success!

We are an equal opportunity employer committed to maintaining a diverse and inclusive workforce. Accommodations for disabilities will be provided, on request, to support a job applicant’s participation in any aspect of the recruitment process.

Applicants may be subject to a background check and must meet the security criteria designated for the position.

We utilize artificial intelligence (AI) in our recruiting process, such as but not limited to the creation of job postings, as well as pre-screening and selection of candidates. Please note that completing our Fit Score Assessment is crucial to advancing to the next step in the recruitment process.

We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted. All candidates selected for interviews will be informed of the hiring decision within 45 days of the final interview.