Director, Business Risk Management
About the role
Job Number: J0326-0112
Category: Client Service Delivery
Employment Type: Full Time
City: Toronto
Posting Date: March 11, 2026
Closing Date: March 25, 2026
Company Information CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.
Position Overview The Director, Business Risk Management leads the design, implementation, and continuous enhancement of integrated business risk management and resiliency within a newly established first line of defence (1bLOD) function, spanning multiple and complex Business Units. Reporting to the VP, Operational Governance, this role ensures alignment with regulatory requirements while driving business optimization through consistent application of risk and resiliency standards across Client Service Delivery.
The Director standardizes and coordinates first line of defence (1aLOD) activities by partnering with Operational Risk, IT, Data Governance, and other key stakeholders to strengthen risk and resiliency management. As the senior subject matter expert and escalation point for operational risk, compliance, and resiliency matters, the Director represents Client Service Delivery in enterprise-wide initiatives, promoting consistency and best practices.
Responsibilities Establishment and Management of Business Risk Functions:
- Lead the design, implementation, and ongoing evolution of a 1BLOD function covering integrated business risk management and resiliency.
- Drive consistent application of risk and resiliency standards across Client Service Delivery, ensuring compliance with regulatory requirements (e.g. OSFI E21) and internal expectations.
- Standardize and coordinate first line of defence activities across business units by partnering with Operational Risk, IT, Data Governance Officers, and other stakeholders to strengthen risk and resiliency management.
- Serve as the senior subject matter expert and escalation point for operational risk, compliance, and resiliency matters, representing Client Service Delivery in enterprise-wide initiatives to promote consistency and best practices.
Operational Resilience Enablement And Support
- Lead end-to-end mapping for critical processes and oversee standardized data collection (applications, interfaces, staff profiles, vendor contracts, and related assets), ensuring data accuracy, completeness, and timeliness for risk and resiliency management.
- Validate data mapping for critical processes in line with the defined methodology, ensuring alignment with regulatory, operational, and business requirements.
- Support the establishment of impact tolerances for critical processes by supplying baseline data and conducting quantitative and qualitative impact analyses across all relevant categories.
- Support scenario testing for critical processes by providing technical and logistical expertise, coordinating with internal teams and third-party partners to ensure comprehensive test coverage and accurate documentation.
Business Risk And Resiliency Standardization
- Facilitate cross-unit risk and resiliency forums and working groups to share best practices, address emerging risks, and strengthen collective resiliency.
- Collaborate with enterprise leaders to drive proactive risk identification, mitigation, resiliency planning, and regulatory compliance.
Metrics And Reporting
- Develop a standardized and integrated approach to performance measurement.
- Deliver actionable insights and recommendations to business owners and leadership to support informed decision-making.
People Leadership
- Design and execute on future ready organization design and structure.
- Champion risk, compliance, and resiliency training and awareness programs to ensure consistent understanding and execution of risk and control responsibilities across Client Service Delivery.
- Promote a strong culture of risk awareness, compliance, resiliency, and accountability across business units, supporting service excellence and strategic objectives.
Qualifications Education and Experience
- 8+ years of progressive experience in Asset Servicing, governance, risk management, or related functions, including experience leading teams or cross-functional initiatives.
- Comprehensive expertise across multiple products and services within the Asset Servicing industry, with a strong understanding of end-to-end service delivery.
- Bachelor's Degree in Business, Finance, Risk Management, or a related field.
Specific Knowledge & Skills (not Preferred Or An Asset)
- Demonstrated ability to design and implement and business governance frameworks across multiple or complex business units, ensuring alignment with regulatory, service, and enterprise requirements.
- Proven track record in leading cross-unit or cross-functional projects, influencing senior stakeholders, and resolving complex issues.
- In-depth knowledge of service delivery governance, operational risk management, third-party/vendor oversight, business resiliency, and/or regulatory compliance within financial services
- Advanced analytical, problem-solving, and critical thinking skills, with the ability to synthesize complex data and trends into actionable insights for leadership.
- Exceptional communication, presentation, and relationship management skills, with the ability to influence and build consensus across organizational levels.
- Proficiency with data analysis, business intelligence, and reporting tools (e.g., Excel, Power BI, Tableau); strong command of Microsoft Office Suite.
- Demonstrated leadership in fostering a culture of service ownership, risk awareness, compliance, and continuous improvement across teams or business units.
- Excellent organizational and project management skills, with the ability to manage competing priorities in a dynamic, fast-paced environment.
- Adaptability to evolving business, regulatory, and industry landscapes, with a forward-looking approach to governance and risk management.
Working Conditions Unique to Job
- Standard office environment
CIBC Mellon's Values Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better
Job Specific Competencies
- The base salary range for this position is between $120,000 - $168,000 dependent on relevant experience.
- Please note, our recruitment process may include the use of AI-assisted tools.
- This role is for an existing opening.
CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.
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Director, Business Risk Management
About the role
Job Number: J0326-0112
Category: Client Service Delivery
Employment Type: Full Time
City: Toronto
Posting Date: March 11, 2026
Closing Date: March 25, 2026
Company Information CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.
Position Overview The Director, Business Risk Management leads the design, implementation, and continuous enhancement of integrated business risk management and resiliency within a newly established first line of defence (1bLOD) function, spanning multiple and complex Business Units. Reporting to the VP, Operational Governance, this role ensures alignment with regulatory requirements while driving business optimization through consistent application of risk and resiliency standards across Client Service Delivery.
The Director standardizes and coordinates first line of defence (1aLOD) activities by partnering with Operational Risk, IT, Data Governance, and other key stakeholders to strengthen risk and resiliency management. As the senior subject matter expert and escalation point for operational risk, compliance, and resiliency matters, the Director represents Client Service Delivery in enterprise-wide initiatives, promoting consistency and best practices.
Responsibilities Establishment and Management of Business Risk Functions:
- Lead the design, implementation, and ongoing evolution of a 1BLOD function covering integrated business risk management and resiliency.
- Drive consistent application of risk and resiliency standards across Client Service Delivery, ensuring compliance with regulatory requirements (e.g. OSFI E21) and internal expectations.
- Standardize and coordinate first line of defence activities across business units by partnering with Operational Risk, IT, Data Governance Officers, and other stakeholders to strengthen risk and resiliency management.
- Serve as the senior subject matter expert and escalation point for operational risk, compliance, and resiliency matters, representing Client Service Delivery in enterprise-wide initiatives to promote consistency and best practices.
Operational Resilience Enablement And Support
- Lead end-to-end mapping for critical processes and oversee standardized data collection (applications, interfaces, staff profiles, vendor contracts, and related assets), ensuring data accuracy, completeness, and timeliness for risk and resiliency management.
- Validate data mapping for critical processes in line with the defined methodology, ensuring alignment with regulatory, operational, and business requirements.
- Support the establishment of impact tolerances for critical processes by supplying baseline data and conducting quantitative and qualitative impact analyses across all relevant categories.
- Support scenario testing for critical processes by providing technical and logistical expertise, coordinating with internal teams and third-party partners to ensure comprehensive test coverage and accurate documentation.
Business Risk And Resiliency Standardization
- Facilitate cross-unit risk and resiliency forums and working groups to share best practices, address emerging risks, and strengthen collective resiliency.
- Collaborate with enterprise leaders to drive proactive risk identification, mitigation, resiliency planning, and regulatory compliance.
Metrics And Reporting
- Develop a standardized and integrated approach to performance measurement.
- Deliver actionable insights and recommendations to business owners and leadership to support informed decision-making.
People Leadership
- Design and execute on future ready organization design and structure.
- Champion risk, compliance, and resiliency training and awareness programs to ensure consistent understanding and execution of risk and control responsibilities across Client Service Delivery.
- Promote a strong culture of risk awareness, compliance, resiliency, and accountability across business units, supporting service excellence and strategic objectives.
Qualifications Education and Experience
- 8+ years of progressive experience in Asset Servicing, governance, risk management, or related functions, including experience leading teams or cross-functional initiatives.
- Comprehensive expertise across multiple products and services within the Asset Servicing industry, with a strong understanding of end-to-end service delivery.
- Bachelor's Degree in Business, Finance, Risk Management, or a related field.
Specific Knowledge & Skills (not Preferred Or An Asset)
- Demonstrated ability to design and implement and business governance frameworks across multiple or complex business units, ensuring alignment with regulatory, service, and enterprise requirements.
- Proven track record in leading cross-unit or cross-functional projects, influencing senior stakeholders, and resolving complex issues.
- In-depth knowledge of service delivery governance, operational risk management, third-party/vendor oversight, business resiliency, and/or regulatory compliance within financial services
- Advanced analytical, problem-solving, and critical thinking skills, with the ability to synthesize complex data and trends into actionable insights for leadership.
- Exceptional communication, presentation, and relationship management skills, with the ability to influence and build consensus across organizational levels.
- Proficiency with data analysis, business intelligence, and reporting tools (e.g., Excel, Power BI, Tableau); strong command of Microsoft Office Suite.
- Demonstrated leadership in fostering a culture of service ownership, risk awareness, compliance, and continuous improvement across teams or business units.
- Excellent organizational and project management skills, with the ability to manage competing priorities in a dynamic, fast-paced environment.
- Adaptability to evolving business, regulatory, and industry landscapes, with a forward-looking approach to governance and risk management.
Working Conditions Unique to Job
- Standard office environment
CIBC Mellon's Values Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better
Job Specific Competencies
- The base salary range for this position is between $120,000 - $168,000 dependent on relevant experience.
- Please note, our recruitment process may include the use of AI-assisted tools.
- This role is for an existing opening.
CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.