Part-Time Support Services Officer, Academic Upgrading
About the role
Position Summary
Regular Part-Time Support Staff, replacement position
(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)
The Academic Upgrading department is seeking a qualified individual to provide administrative and clerical support. This role involves semi-routine tasks related to student intake, data management and general office operations.
Successful candidates will be required to conduct work on-site, Monday to Thursday, 8:30 a.m. to 3:00 p.m. at the Cambridge campus located at 150 Main St. The Support Services Officer will be scheduled for 24 hours per week.
Responsibilities Student intake and support
- Serve as the first point of contact for phone, email, and in-person inquiries
- Provide general information about the college and campus
- Schedule Academic Upgrading and Canadian Adult Education Credential (CAEC) pre-assessment appointments
- Prepare and distribute assessment packages
- Support student orientation and registration, including completion of Ministry-required documentation
- Assist students with Training Support Allowance (TSA) forms and related inquiries
Data entry and records management
- Input and maintain student data in EOIS CaMS, Laserfiche, and Student Information Systems
- Track attendance and follow up on absences as directed
- Ensure student files (physical and digital) are accurate, complete, and compliant with Ministry guidelines
- Process student exits and update records accordingly
- Maintain confidentiality and securely purge records per Ministry requirements
Administrative support
- Submit purchase and print orders
- Monitor and replenish supplies and marketing materials within budget parameters
- Assemble and update course modules to meet AODA standards
- Prepare notifications for workshops and special events
- Provide feedback on student inquiries and attendance trends
Qualifications
- Completion of a one-year certificate in Office Administration is required
- Minimum two years of relevant administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, etc.)
- Familiarity with EOIS CaMS is an asset
- Strong written communication and organizational skills
- Knowledge of general office procedures, including purchasing, inventory, and filing
- Commitment to client service excellence
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.
Part-Time Support Services Officer, Academic Upgrading
About the role
Position Summary
Regular Part-Time Support Staff, replacement position
(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)
The Academic Upgrading department is seeking a qualified individual to provide administrative and clerical support. This role involves semi-routine tasks related to student intake, data management and general office operations.
Successful candidates will be required to conduct work on-site, Monday to Thursday, 8:30 a.m. to 3:00 p.m. at the Cambridge campus located at 150 Main St. The Support Services Officer will be scheduled for 24 hours per week.
Responsibilities Student intake and support
- Serve as the first point of contact for phone, email, and in-person inquiries
- Provide general information about the college and campus
- Schedule Academic Upgrading and Canadian Adult Education Credential (CAEC) pre-assessment appointments
- Prepare and distribute assessment packages
- Support student orientation and registration, including completion of Ministry-required documentation
- Assist students with Training Support Allowance (TSA) forms and related inquiries
Data entry and records management
- Input and maintain student data in EOIS CaMS, Laserfiche, and Student Information Systems
- Track attendance and follow up on absences as directed
- Ensure student files (physical and digital) are accurate, complete, and compliant with Ministry guidelines
- Process student exits and update records accordingly
- Maintain confidentiality and securely purge records per Ministry requirements
Administrative support
- Submit purchase and print orders
- Monitor and replenish supplies and marketing materials within budget parameters
- Assemble and update course modules to meet AODA standards
- Prepare notifications for workshops and special events
- Provide feedback on student inquiries and attendance trends
Qualifications
- Completion of a one-year certificate in Office Administration is required
- Minimum two years of relevant administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, etc.)
- Familiarity with EOIS CaMS is an asset
- Strong written communication and organizational skills
- Knowledge of general office procedures, including purchasing, inventory, and filing
- Commitment to client service excellence
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.