JOB SUMMARY

Maintains customer relationship by responding to inquiries; documenting actions.

Flexible Schedule – 10-20 hours per week, semester based contract

Important Information:  This position is open to UBC students only

Essential Duties and Responsibilities

• Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines.
• Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information.
• Record customer inquiries by documenting inquiries and responses in customers' accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions at all.
• Communicate with the management team regarding customer requests and vendor-related concerns.

Qualifications

Think you have what it takes to be one of our Client Service Coordinators? We’re

committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to work in a past face environment.
• Able to stand on feet for long period of time.
• Friendly and warm.
• Demonstrates positive attitude.
• Desire to learn applicable skills in customer service and engagement.