Bilingual Field Technical Support
About the role
Calgary (Remote)
February 4, 2026
Bilingual Field Technical Support Specialist
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in
Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service,
and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic
processing and filing technology to prepare all types of returns, including personal, small business,
corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation
industry. We are looking for people who want to provide help and inspire confidence in our clients and
communities. We know that the ability to deliver outstanding client service starts with having the best talent
on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support
to our district operations. This support will involve troubleshooting network, hardware, and software issues.
Additionally, you will be accountable for managing the problem resolution process and determining when to
escalate calls to the next level if needed. Please keep in mind that this role may require providing after-hours "on
call" support.
This is a permanent salaried full time position.
Key Areas of Responsibility:
- Promptly responding to service tickets, documenting them, and resolving them within the specified
time frame.
- Investigating, diagnosing, and resolving computer software and hardware issues.
- Assisting users with the installation and configuration of computer hardware, software, systems,
networks, printers, and scanners.
- Providing technical guidance and troubleshooting assistance to users remotely.
- Keeping up to date with the latest technological trends and advancements to provide effective
support and recommendations.
-
Providing training to users on basic hardware and software usage.
-
Participating in on-call rotations to provide after-hours support if required.
Key Qualifications:
- Minimum 3 years of experience in setting up PC hardware, office networks, VPN/telecom
connectivity, and software, as well as troubleshooting hardware, networks, and software related
issues.
- Familiarity with incident management software, preferably ServiceNow.
- Proficient knowledge of Microsoft Windows Operating Systems, Microsoft network configurations,
and MS Office.
-
Previous experience with Tax Preparation software is considered a plus.
-
Proficiency in using applications such as Microsoft Word, Excel, and Outlook.
-
Excellent verbal and written communication skills.
-
Fluency in French is required (BBB).
-
Ability to work independently in an unsupervised environment.
Do you have a passion for technical support, along with the skills and qualifications required for this GREAT
opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position
title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in
Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as
part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected.
Accommodations are available upon request for candidates taking part in all aspects of the recruitment and
selection process.
About H&R Block
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
Bilingual Field Technical Support
About the role
Calgary (Remote)
February 4, 2026
Bilingual Field Technical Support Specialist
For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in
Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service,
and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic
processing and filing technology to prepare all types of returns, including personal, small business,
corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation
industry. We are looking for people who want to provide help and inspire confidence in our clients and
communities. We know that the ability to deliver outstanding client service starts with having the best talent
on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support
to our district operations. This support will involve troubleshooting network, hardware, and software issues.
Additionally, you will be accountable for managing the problem resolution process and determining when to
escalate calls to the next level if needed. Please keep in mind that this role may require providing after-hours "on
call" support.
This is a permanent salaried full time position.
Key Areas of Responsibility:
- Promptly responding to service tickets, documenting them, and resolving them within the specified
time frame.
- Investigating, diagnosing, and resolving computer software and hardware issues.
- Assisting users with the installation and configuration of computer hardware, software, systems,
networks, printers, and scanners.
- Providing technical guidance and troubleshooting assistance to users remotely.
- Keeping up to date with the latest technological trends and advancements to provide effective
support and recommendations.
-
Providing training to users on basic hardware and software usage.
-
Participating in on-call rotations to provide after-hours support if required.
Key Qualifications:
- Minimum 3 years of experience in setting up PC hardware, office networks, VPN/telecom
connectivity, and software, as well as troubleshooting hardware, networks, and software related
issues.
- Familiarity with incident management software, preferably ServiceNow.
- Proficient knowledge of Microsoft Windows Operating Systems, Microsoft network configurations,
and MS Office.
-
Previous experience with Tax Preparation software is considered a plus.
-
Proficiency in using applications such as Microsoft Word, Excel, and Outlook.
-
Excellent verbal and written communication skills.
-
Fluency in French is required (BBB).
-
Ability to work independently in an unsupervised environment.
Do you have a passion for technical support, along with the skills and qualifications required for this GREAT
opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position
title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in
Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as
part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected.
Accommodations are available upon request for candidates taking part in all aspects of the recruitment and
selection process.
About H&R Block
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!