Bilingual Customer Service Representative - Newmarket
Top Benefits
About the role
Requirements Fluently Bilingual in English and French (written and spoken).
Minimum 2 Years Of Customer Service Experience. Experience managing Quebec accounts is an asset.
Strong Order Management Experience Preferred. Understanding of supply chain processes.
Job Duties Provide product support across 5 main product lines.
Handle inbound calls (20–25 per day on a busy day).
Accurately enter and manage orders from customers, retailers, wholesalers, and distributors.
Proactively follow up on order-related issues, including pricing, availability, and delivery.
Track and communicate status of back orders.
Build and maintain strong customer relationships by providing timely updates and support.
Upsell products where applicable.
Provide technical support and troubleshoot medical devices.
Suggest and substitute products when items are unavailable.
Collaborate closely with Outside Sales Agents and the Sales Team in Quebec/Montreal.
Why Join Us?
Competitive salary package.
Benefits after 3 months.
Stable Monday–Friday daytime schedule (no evenings or weekends).
Opportunity to work with a supportive team in a professional environment.
How to Apply
If you are a bilingual professional looking for a stable and rewarding career in customer service, apply today and grow with us in Newmarket!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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About AppleOne Employment Services
AppleOne Employment Services is a full-service employment company. Founded in 1964, we are now celebrating over five decades of the AppleOne Experience.
HELPING CAREER SEEKERS AppleOne Employment Services is unique in that we view the career seeker as a client. Other employment agencies see you as a commodity to be sold, and it shows in the way they treat you. Our services are always free to our associates, and we encourage you to take full advantage of them.
We believe strongly that if we can continually deliver the results you need, then we will be able to earn your loyalty as a Client for Life. That means that the AppleOne experience has been specifically designed to serve as a total employment resource to you no matter where you are in your career.
FINDING GREAT EMPLOYEES For over 50 years, we have been committed to supporting “Client for Life” relationships with a full range of staffing services that help companies achieve long-term goals. Providing the most talented Direct Hire and Contract professionals rests on four key values:
- Freedom to innovate, so your investment is protected with value added programs such as our 5-year guarantee
- Everything matters, so we hold ourselves accountable to always providing a result
- Excellence of delivery, which means being reliable, flexible, and treating the candidate as the center of the universe
- Taking the time to genuinely understand your needs, leading to proactive solutions
Because our mission is “to find, to understand and to fulfill the needs of another”, our clients find that our tailor made solutions lead to enhanced productivity and reduced costs…especially compared to other staffing organizations.
OUR MISSION Our mission is to find, to understand and to fulfill the needs of another.
AppleOne is an ActOne Group company.
Bilingual Customer Service Representative - Newmarket
Top Benefits
About the role
Requirements Fluently Bilingual in English and French (written and spoken).
Minimum 2 Years Of Customer Service Experience. Experience managing Quebec accounts is an asset.
Strong Order Management Experience Preferred. Understanding of supply chain processes.
Job Duties Provide product support across 5 main product lines.
Handle inbound calls (20–25 per day on a busy day).
Accurately enter and manage orders from customers, retailers, wholesalers, and distributors.
Proactively follow up on order-related issues, including pricing, availability, and delivery.
Track and communicate status of back orders.
Build and maintain strong customer relationships by providing timely updates and support.
Upsell products where applicable.
Provide technical support and troubleshoot medical devices.
Suggest and substitute products when items are unavailable.
Collaborate closely with Outside Sales Agents and the Sales Team in Quebec/Montreal.
Why Join Us?
Competitive salary package.
Benefits after 3 months.
Stable Monday–Friday daytime schedule (no evenings or weekends).
Opportunity to work with a supportive team in a professional environment.
How to Apply
If you are a bilingual professional looking for a stable and rewarding career in customer service, apply today and grow with us in Newmarket!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#0
]]>
About AppleOne Employment Services
AppleOne Employment Services is a full-service employment company. Founded in 1964, we are now celebrating over five decades of the AppleOne Experience.
HELPING CAREER SEEKERS AppleOne Employment Services is unique in that we view the career seeker as a client. Other employment agencies see you as a commodity to be sold, and it shows in the way they treat you. Our services are always free to our associates, and we encourage you to take full advantage of them.
We believe strongly that if we can continually deliver the results you need, then we will be able to earn your loyalty as a Client for Life. That means that the AppleOne experience has been specifically designed to serve as a total employment resource to you no matter where you are in your career.
FINDING GREAT EMPLOYEES For over 50 years, we have been committed to supporting “Client for Life” relationships with a full range of staffing services that help companies achieve long-term goals. Providing the most talented Direct Hire and Contract professionals rests on four key values:
- Freedom to innovate, so your investment is protected with value added programs such as our 5-year guarantee
- Everything matters, so we hold ourselves accountable to always providing a result
- Excellence of delivery, which means being reliable, flexible, and treating the candidate as the center of the universe
- Taking the time to genuinely understand your needs, leading to proactive solutions
Because our mission is “to find, to understand and to fulfill the needs of another”, our clients find that our tailor made solutions lead to enhanced productivity and reduced costs…especially compared to other staffing organizations.
OUR MISSION Our mission is to find, to understand and to fulfill the needs of another.
AppleOne is an ActOne Group company.