About the role
TekStaff's Client has a current vacancy for a Specialist II-IC Business Analysis - Program Manager Duration : This is an approximate 12 month contract located in Toronto, ON (twice a week)
Job Description
Role Mandate: Seeking a Program Manager – Broadridge Delivery & Governance to ensure client’s interests are effectively represented and delivered across all Broadridge-led initiatives. This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication. Success in this role requires strong stakeholder management, and the ability to resolve operational challenges in a timely manner.
Role Responsibilities Include (but are not limited to)
Champion client’s Priorities Act as the primary owner ensuring client priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.
Strengthen Vendor Governance & Accountability
Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence. Hold the vendor accountable to committed deliverables, milestones, and SLAs.
Drive Program Oversight & Execution
Oversee delivery of Broadridge-related projects, enhancements, and defect fixes. Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans. Monitor execution health and intervene early to address slippage or misalignment.
Centralized Tracking & Reporting
Maintain a consolidated view of client related Broadridge initiatives, including projects, changes, and production issues. Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.
Escalation & Incident Management
Identify, manage, and escalate issues effectively across both client and Broadridge leadership. Drive resolution of critical blockers impacting delivery timelines or business outcomes. Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
Fulfils KMPG audit requests for incident management
Act as client–Broadridge Bridge
Serve as the key liaison between internal stakeholders and Broadridge SMEs. Ensure clear, consistent communication and alignment across all parties. Works independently on a range of complex tasks, which may include unique situations.
Stakeholder Relationship Management
Build and maintain strong relationships across the liaison, business and vendor teams Take ownership of stakeholder concerns, ensuring timely resolution and clear communication Foster trust through transparency, responsiveness, and delivery consistency
Innovation & Tooling Enablement
Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency Introduce scalable practices that enhance visibility and execution discipline
Problem Solving & Analytical Leadership
Diagnose and resolve complex, ambiguous issues using problem-solving approaches Analyze data and trends to inform decision-making and continuous improvement initiatives Advise and provide input to leadership on Broadridge related questions
Alignment to client Values
Model client values and behaviors Promote a culture of accountability, collaboration, and continuous improvement Must-Have Skills: 5+ years of relevant experience or equivalent combination of education and experience Strong program management, vendor governance, and delivery oversight experience Excellent stakeholder management, communication, and escalation management skills Proven ability to operate independently in complex, fast-paced environments Strong organizational skills Ability to work in a fast-paced environment and learn new skills/pivot when necessary Flexibility with regards to taking on ad hoc tasks
Nice to Have Skills
- More open to participating in office culture [joining teams
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
Not the right fit? Search for Program Manager jobs in Toronto, Ontario, Canada
About TekStaff IT Solutions
Just over 15 years ago TekStaff IT Solutions Inc was founded based on the need for a localized, professional staffing firm in the Greater Toronto Area. After gaining much recognition, and achieving a solid reputation, TekStaff has become a leading supplier of placement services. Today, we are acknowledged as a top leader in Canadian recruiting and have crossed borders securing contracts throughout the United States. We remain focused on developing long-term relationships with client companies and professionals looking for employment. At TekStaff, we are proud of our contributions to the business and IT industry and excited to continue assisting individuals with leveraging their careers. TekStaff family thrives in an environment of teamwork and growth. Our client-focused, professional culture focuses on continuous learning and collaboration and provides opportunities for personal and professional development. We value and encourage collegiality and work-life balance. TekStaff IT Solutions Inc. is an equal opportunity employer committed to diversity in the workplace. In addition, TekStaff IT Solutions Inc. is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.
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About the role
TekStaff's Client has a current vacancy for a Specialist II-IC Business Analysis - Program Manager Duration : This is an approximate 12 month contract located in Toronto, ON (twice a week)
Job Description
Role Mandate: Seeking a Program Manager – Broadridge Delivery & Governance to ensure client’s interests are effectively represented and delivered across all Broadridge-led initiatives. This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication. Success in this role requires strong stakeholder management, and the ability to resolve operational challenges in a timely manner.
Role Responsibilities Include (but are not limited to)
Champion client’s Priorities Act as the primary owner ensuring client priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.
Strengthen Vendor Governance & Accountability
Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence. Hold the vendor accountable to committed deliverables, milestones, and SLAs.
Drive Program Oversight & Execution
Oversee delivery of Broadridge-related projects, enhancements, and defect fixes. Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans. Monitor execution health and intervene early to address slippage or misalignment.
Centralized Tracking & Reporting
Maintain a consolidated view of client related Broadridge initiatives, including projects, changes, and production issues. Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.
Escalation & Incident Management
Identify, manage, and escalate issues effectively across both client and Broadridge leadership. Drive resolution of critical blockers impacting delivery timelines or business outcomes. Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
Fulfils KMPG audit requests for incident management
Act as client–Broadridge Bridge
Serve as the key liaison between internal stakeholders and Broadridge SMEs. Ensure clear, consistent communication and alignment across all parties. Works independently on a range of complex tasks, which may include unique situations.
Stakeholder Relationship Management
Build and maintain strong relationships across the liaison, business and vendor teams Take ownership of stakeholder concerns, ensuring timely resolution and clear communication Foster trust through transparency, responsiveness, and delivery consistency
Innovation & Tooling Enablement
Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency Introduce scalable practices that enhance visibility and execution discipline
Problem Solving & Analytical Leadership
Diagnose and resolve complex, ambiguous issues using problem-solving approaches Analyze data and trends to inform decision-making and continuous improvement initiatives Advise and provide input to leadership on Broadridge related questions
Alignment to client Values
Model client values and behaviors Promote a culture of accountability, collaboration, and continuous improvement Must-Have Skills: 5+ years of relevant experience or equivalent combination of education and experience Strong program management, vendor governance, and delivery oversight experience Excellent stakeholder management, communication, and escalation management skills Proven ability to operate independently in complex, fast-paced environments Strong organizational skills Ability to work in a fast-paced environment and learn new skills/pivot when necessary Flexibility with regards to taking on ad hoc tasks
Nice to Have Skills
- More open to participating in office culture [joining teams
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
Not the right fit? Search for Program Manager jobs in Toronto, Ontario, Canada
About TekStaff IT Solutions
Just over 15 years ago TekStaff IT Solutions Inc was founded based on the need for a localized, professional staffing firm in the Greater Toronto Area. After gaining much recognition, and achieving a solid reputation, TekStaff has become a leading supplier of placement services. Today, we are acknowledged as a top leader in Canadian recruiting and have crossed borders securing contracts throughout the United States. We remain focused on developing long-term relationships with client companies and professionals looking for employment. At TekStaff, we are proud of our contributions to the business and IT industry and excited to continue assisting individuals with leveraging their careers. TekStaff family thrives in an environment of teamwork and growth. Our client-focused, professional culture focuses on continuous learning and collaboration and provides opportunities for personal and professional development. We value and encourage collegiality and work-life balance. TekStaff IT Solutions Inc. is an equal opportunity employer committed to diversity in the workplace. In addition, TekStaff IT Solutions Inc. is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.