Access & Inclusion Support Coordinator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary
Reporting to the Director of Student Life, the Access & Inclusion Success Coordinator plays a key role in supporting equity-deserving students who enter Queen’s University through access and inclusion pathways, such as the Promise Scholars, Former Youth in Care, and first-generation students. Working collaboratively with campus partners, the Coordinator delivers holistic, responsive programming and services tailored to students’ academic, personal, and career development needs.
As a primary point of contact, the Coordinator provides inclusive support, triages inquiries, and connects students with appropriate university resources. This role focuses on building relationships, assessing student needs, and implementing timely, purposeful programming to enhance student well-being, achievement, and retention. The Coordinator also works closely with stakeholders across the university to ensure a coordinated, student-centered approach to support services.
Note: The schedule for this position may require the incumbent to work flexible hours, including evenings and weekends, according to program or area needs.

Job Description
KEY RESPONSIBILITIES:

• Design, implement, and oversee holistic support programs for equity-deserving student populations (e.g., Promise Scholars, Former Youth in Care, and first-generation students), addressing academic, financial, career, and personal development needs.

• Engage with campus and community partners including academic advisors, Student Wellness Services, Career Services, and Financial Aid, to deliver integrated services and support systems

• Conduct regular 1:1 advising appointments with students. Provide initial academic guidance and referrals to appropriate faculty/program advisors, services, and supports on campus

• Assess and triage high-risk student situations, escalating or referring to appropriate university or community services as necessary.

• In collaboration with Career Services, support guaranteed employment initiatives by identifying student interests and skills, connecting with campus employers, assisting with hiring processes, and addressing employment-related concerns.

• Lead and coordinate workshops, events, and initiatives to enhance student engagement, inclusion, and success; chair cross-institutional committees focused on scholar support.

• Act as a key contact for new students, working with University Admissions & Recruitment and Student Awards to ensure a smooth transition and support recruitment efforts.

• Advise faculty and staff on student transition, equity, and inclusion issues, promoting inclusive practices and student-centered approaches.

• Develop, review, and maintain operational documents, statistics, and case records; assess program outcomes and report monthly updates.

• Participate in the development, implementation, and evaluation of strategic initiatives, long-term planning, and inclusive support models.

• Hire, train, schedule, and supervise student staff; provide coaching and performance feedback and escalate performance concerns to Director when necessary.

• Develop and manage program budgets in consultation with the Director, ensuring resources align with departmental goals.

• Stay current in student development, identity development, and EDI research; represent the Student Experience Office on internal committees and at professional events.

• Support the broader goals of the Student Experience Office as required.

REQUIRED QUALIFICATION:

• Minimum of an undergraduate degree coupled with 3 years’ experience in a similar environment.

• Experience in counseling/advising/supporting/coaching, preferably university students.

• Knowledge of the needs and experiences of first-generation and other equity-deserving students, with specific understanding of the complexity of cultural adjustment processes for these students entering university.

• Knowledge of university programs and courses of study, and the general structure and operation of universities.

• Familiarity with university life and activities and knowledge of university policies and priorities would be considered an asset.

• Experience with program development and delivery

• Knowledge of student development theory, including experiential learning theory and practices

• Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

• Consideration will be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

• Excellent interpersonal and counselling skills, with an ability to empathize and communicate effectively with students and the university community.

• Proven judgement and discretion with triaging and assessing complex, confidential and sensitive situations.

• Excellent communication skills, both written and verbal, including the ability to collaborate and work effectively in small and large groups both within and outside the university.

• Ability to apply and provide guidance to campus partners on the application of an anti-oppression and intersectional approach to program development and student supports including awareness of current issues faced by equity-deserving students.

• Ability to network and collaborate to build partnerships with diverse students, faculty, staff, and the community.

• The ability to organize, plan and self-initiate both short and long-term goals.

• Strong initiative and the ability to work with limited day-to-day supervision, while recognizing when it is appropriate to consult and collaborate with others

• High degree of flexibility and ability to multi-task in a busy environment with excellent attention to detail.

• Excellent organizational and time management skills with an ability to multi-task on a regular basis

DECISION-MAKING:

• Assess urgency and complexity of student issues and needs, determining when to resolve issues and when to escalate issues to the appropriate university and community support services.

• Identify needs and provide recommendations regarding the development of specialized programs for students.

• Establish day-to-day work plan as well as broader advising, support, and outreach strategies.

• Identify services or functions that require improvement or determine when a new service should be offered and recommend appropriate solution. Participate in the implementation of modifications and introduction of new services as required.

• Set work priorities to meet competing demands.

• Use effective judgement to anticipate and respond to difficult situations.

• Contributes to decisions regarding establishing priorities, setting goals, long-term planning and

• program development.

• Determines priorities and makes decisions about student staff utilization and the assignment of work to achieve optimum efficiencies and productivity

• Assesses the suitability of job candidates for student staff positions and recommends the most appropriate person for hire

• Assesses student staff training needs and makes recommendations for training to attain proficiency.

• Monitors and assesses output and the quality of student staff work and recommends need for formal training or development plans to management and identifies possible staff performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Skills

• Attention To Detail

• Collaboration

• Communications

• Relationship Building

Reference

428594