Senior Service Desk/Deskside Support Analyst
About the role
Job Title: Senior Service Desk Analyst
Type: 6-Month Contract (Strong Possibility of Extension or Permanent Hire)
Location: Edmonton, AB (Onsite with Monthly Travel to Field Sites)
Start Date: ASAP
Hours: Monday to Friday, 7:00 AM–3:30 PM or 8:00 AM–4:30 PM
On-Call Rotation: Every few weeks (paid or time-off-in-lieu arrangement)
Hours per week : 37.5
Rate : $35/hr T4 OR $40/hr Inc.
About The Role Our client, a leading organization in the energy sector, is seeking a Senior Service Desk Analyst to join their experienced IT team. This position plays a key role in supporting users across multiple office and field locations, ensuring consistent, high-quality technical support both remotely and onsite.
Key Responsibilities
- Provide tier-2/3 technical support for end users, focusing on troubleshooting hardware, software, and network-related issues.
- Support and administer Microsoft 365, Azure Active Directory, and Exchange environments.
- Configure, deploy, and manage mobile devices (iOS/Android) and maintain MDM solutions.
- Utilize Cisco Secure Client and endpoint management tools for security and connectivity support.
- Collaborate with the IT team to maintain system uptime and enhance user productivity.
- Contribute to process improvements and documentation for IT operations.
- When required, assist with Freshservice ITSM administration and form development.
- Participate in an on-call rotation, providing after-hours support as needed.
- Travel approximately 1 week per month to field locations (primarily Central Alberta and Northwestern Alberta) to perform onsite troubleshooting and maintenance.
Qualifications
- 5+ years’ experience in Service Desk or Deskside Support roles.
- Proven troubleshooting and problem-solving skills across hardware, software, and networking.
- Experience with Azure, Exchange, and Active Directory administration.
- Solid understanding of Windows OS, Office 365, and remote support tools.
- Strong customer service orientation and ability to communicate effectively with both technical and non-technical users.
- Valid driver’s license and ability to travel to remote sites as required.
- Familiarity with Cisco Secure Client or similar endpoint security solutions.
- Experience managing or configuring mobile devices and MDM platforms.
- Exposure to Freshservice or other ITSM systems (especially form creation or workflow customization).
- Background supporting users in energy, utilities, or field-based industries.
About PeopleToGo
Since 2000 PeopleToGo has been a leading North American technology staffing & services firm whose mission is to enable start-ups, SMBs, & large enterprise companies to drive the highest levels of operational excellence, user experience, customer satisfaction, & organizational growth.
KEY METRICS:
■ Have 600+ resources servicing our customers daily ■ Service 9 out of 10 of Canada’s Top 10 IT Solution Providers ■ Have provided services to all 10 of Canada’s Top Retailers via our White-Labelled Partner Enablement model
As technology continues to evolve at a feverish pace in parallel with the consistent expansion of the IT skills gap, companies large & small are continuously facing challenges finding and retaining distinct talent to deliver & manage their internal and external technology needs. To address this ever-expanding problem, PeopleToGo’s staff augmentation & technology services allow companies to find the right technology resource(s), at the right time, in the right place, & for the right price.
We work with our customers in a consultative & collaborative way to understand their unique resource & technology challenges so we can deliver the right solution & help them successfully achieve their desired business outcomes.
STAFFING SERVICES:
■ Contract ■ Permanent Placement ■ Contract-to-Permanent ■ Payrolling
TECHNOLOGY SERVICES:
Project & field services provided under a time & material (T & M) or fixed rate billing model.
■ IMACD: Installation/Moves/Adds/Changes/Disposal ■ Break-Fix Maintenance ■ Deskside Support ■ Preventative Maintenance ■ Smart Hands ■ Asset Inventory ■ Project Coordination/Management
If you would like to partner with a company that has deep a pool of technology resources across Canada & the US that you can leverage to help with your IT needs & whose success is based on your success, please email sales@peopletogo.com.
Senior Service Desk/Deskside Support Analyst
About the role
Job Title: Senior Service Desk Analyst
Type: 6-Month Contract (Strong Possibility of Extension or Permanent Hire)
Location: Edmonton, AB (Onsite with Monthly Travel to Field Sites)
Start Date: ASAP
Hours: Monday to Friday, 7:00 AM–3:30 PM or 8:00 AM–4:30 PM
On-Call Rotation: Every few weeks (paid or time-off-in-lieu arrangement)
Hours per week : 37.5
Rate : $35/hr T4 OR $40/hr Inc.
About The Role Our client, a leading organization in the energy sector, is seeking a Senior Service Desk Analyst to join their experienced IT team. This position plays a key role in supporting users across multiple office and field locations, ensuring consistent, high-quality technical support both remotely and onsite.
Key Responsibilities
- Provide tier-2/3 technical support for end users, focusing on troubleshooting hardware, software, and network-related issues.
- Support and administer Microsoft 365, Azure Active Directory, and Exchange environments.
- Configure, deploy, and manage mobile devices (iOS/Android) and maintain MDM solutions.
- Utilize Cisco Secure Client and endpoint management tools for security and connectivity support.
- Collaborate with the IT team to maintain system uptime and enhance user productivity.
- Contribute to process improvements and documentation for IT operations.
- When required, assist with Freshservice ITSM administration and form development.
- Participate in an on-call rotation, providing after-hours support as needed.
- Travel approximately 1 week per month to field locations (primarily Central Alberta and Northwestern Alberta) to perform onsite troubleshooting and maintenance.
Qualifications
- 5+ years’ experience in Service Desk or Deskside Support roles.
- Proven troubleshooting and problem-solving skills across hardware, software, and networking.
- Experience with Azure, Exchange, and Active Directory administration.
- Solid understanding of Windows OS, Office 365, and remote support tools.
- Strong customer service orientation and ability to communicate effectively with both technical and non-technical users.
- Valid driver’s license and ability to travel to remote sites as required.
- Familiarity with Cisco Secure Client or similar endpoint security solutions.
- Experience managing or configuring mobile devices and MDM platforms.
- Exposure to Freshservice or other ITSM systems (especially form creation or workflow customization).
- Background supporting users in energy, utilities, or field-based industries.
About PeopleToGo
Since 2000 PeopleToGo has been a leading North American technology staffing & services firm whose mission is to enable start-ups, SMBs, & large enterprise companies to drive the highest levels of operational excellence, user experience, customer satisfaction, & organizational growth.
KEY METRICS:
■ Have 600+ resources servicing our customers daily ■ Service 9 out of 10 of Canada’s Top 10 IT Solution Providers ■ Have provided services to all 10 of Canada’s Top Retailers via our White-Labelled Partner Enablement model
As technology continues to evolve at a feverish pace in parallel with the consistent expansion of the IT skills gap, companies large & small are continuously facing challenges finding and retaining distinct talent to deliver & manage their internal and external technology needs. To address this ever-expanding problem, PeopleToGo’s staff augmentation & technology services allow companies to find the right technology resource(s), at the right time, in the right place, & for the right price.
We work with our customers in a consultative & collaborative way to understand their unique resource & technology challenges so we can deliver the right solution & help them successfully achieve their desired business outcomes.
STAFFING SERVICES:
■ Contract ■ Permanent Placement ■ Contract-to-Permanent ■ Payrolling
TECHNOLOGY SERVICES:
Project & field services provided under a time & material (T & M) or fixed rate billing model.
■ IMACD: Installation/Moves/Adds/Changes/Disposal ■ Break-Fix Maintenance ■ Deskside Support ■ Preventative Maintenance ■ Smart Hands ■ Asset Inventory ■ Project Coordination/Management
If you would like to partner with a company that has deep a pool of technology resources across Canada & the US that you can leverage to help with your IT needs & whose success is based on your success, please email sales@peopletogo.com.