Competition #: 25-OC-204

Posting Date: October 23, 2025

Closing Date: November 2, 2025

Department: Boutique

Working Hours: On-call. You must be available days, evenings, weekends and statutory holidays.

Employment Tenure: Determinate (on-call) November 8, 2025, to March 31, 2026

Classification: Band 2

Salary: $ 55,686 - $ 65,487 /Year (hourly rate starting at $28,56)

Number of Positions: 2

Language Requirements: English -B / French -B (reading, writing, oral) (A: beginner, B: intermediate, C: advanced)

Affiliation: P.S.A.C.

Work Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa

Job Summary

Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Reporting to the Operations Manager, the Customer Service Assistant will act as lead cashier and be responsible for a daily restock, ensuring that the demands of a busy retail operation are met. You will be an integral part of creating an environment where everyone feels welcomed. You must be willing to work weekends, evenings and statutory holidays.

Requirements

Education

University degree or an equivalent combination of education and experience;

Work Experience

Extensive experience within a retail operation using a point-of-sale system, in customer service and sales, inventory and cash control;

Skills/Abilities

• Excellent soft skills;

• General knowledge of art history and an interest in the arts;

• Strong problem-solving skills and attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure; Ability to work independently and as a team member within a fast-paced, high demand and constantly changing work environment.

Condition of Employment

• Must meet the bilingual requirement to be invited to the interview process. Reliability Status - this factor is not used at the pre-selection stage.

Additional Information

• A variety of assessment tools may be used to assess candidates.

• Alternative selection tool methods and/or reasonable accommodation are available upon request.

• Candidates are entitled to participate in the selection process in the official language of their choice. Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada

Values

The National Gallery of Canada is dedicated to fostering an inclusive environment that values and celebrates the diverse life experiences, voices, and histories of all individuals. We encourage applications from individuals belonging to Indigenous, Black, and racialized communities, women, persons with disabilities, and members of 2SLGBTQI+ communities.