About the role
Job Title: Residential Manager (Victoria)
Location: Victoria, BC V8X 4M7
Reports To: Director of Operations
About Us
At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care.
We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.
Integra Support Services is proud to partner with Community Living British Columbia (CLBC), a provincial Crown corporation that funds and oversees services for adults with developmental disabilities, ensuring high standards of care and accountability.
About the Role
We’re looking for a dedicated and experienced Residential Manager to join our team in Victoria.
As part of our leadership team, you’ll play a key role in overseeing a range of programs that support individuals in both community-based and residential settings. This position is responsible for the overall operation, quality of care, and day-to-day management of assigned residential homes.
You’ll lead and support a team of support workers, ensure person-centered services are delivered with excellence, and oversee essential administrative functions such as staffing, budgeting, and compliance. Most importantly, you’ll help create a safe, inclusive, and empowering environment where individuals can thrive, build independence, and live with dignity.
What You’ll Do
Program & Service Delivery
- Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care
- Champion individualized support by aligning services with each person’s goals, needs, and preferences
- Continuously assess program effectiveness and implement improvements
- Promote community inclusion, life skills development, and overall well-being
Staff Leadership & Development
- Support recruitment, onboarding, and supervision of support workers
- Provide coaching, feedback, and performance management to build a strong, capable team
- Develop and manage staff schedules to ensure consistent, quality coverage
- Foster a positive, respectful, and collaborative team culture
Operations, Compliance & Risk Management
- Manage program budgets responsibly, ensuring effective use of resources
- Maintain accurate documentation and reporting in line with agency and regulatory requirements
- Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC)
- Respond to incidents, concerns, and emergencies with professionalism and urgency
- Participate in audits, inspections, and quality improvement initiatives
Relationship & Stakeholder Management
- Build strong relationships with families, caregivers, and community partners
- Collaborate with healthcare professionals and external agencies
- Keep senior leadership informed through regular updates and reporting
About You
Qualifications
-
Diploma or degree in Social Services, Psychology, Human Services, or a related field (preferred)
-
Minimum 2 years of experience in community living or residential care
-
Previous leadership or supervisory experience is an asset
-
Valid Class 5 Driver’s Licence
-
Current First Aid certification
-
Valid TB test
Skills & Abilities
- Strong understanding of person-centered planning and support practices
- Solid experience with budgeting and administrative responsibilities
- Excellent leadership, communication, and problem-solving skills
- Highly organized with the ability to manage competing priorities in a fast-paced environment
Working Conditions
- Primarily office-based, with regular visits to residential homes
- Flexibility to work occasional evenings, weekends, or be on-call as needed
- Dynamic environment that requires responsiveness and sound decision-making
Schedule: Monday to Friday 9am to 4pm
HOW TO APPLY
Please submit an application with your cover letter and a resume. Only those being considered for an interview will be contacted. Thank you for your interest in Integra Support Services and we look forward to hearing from you!
Integra is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. Multilingual skills and multicultural competence are assets.
Not the right fit? Search for Residential Manager jobs in Victoria, BC
About Integra Support Services
We are a community-based agency that provides person and family-centred supports for people with diverse abilities on Vancouver Island.
We like to think of ourselves as a big family and we invite you to get to know our dedicated assistants, leadership team, families, and community partners. They all play a vital role in ensuring that we continue to provide quality services in nurturing, positive, and productive settings.
Integra is contracted to provide supports and services on behalf of Community Living British Columbia (CLBC). CLBC is a crown corporation that has been given legislative responsibility governing all services to persons with developmental disabilities in BC. We also receive funding from the Ministry of Children and Family Development to support children and youth with special needs. Individuals served by Integra are adults who live with a developmental disability. We also support children and youth with special needs, as well as adults who have complex health care needs and/or a dual diagnosis (when a person has both a developmental disability and a mental health problem).
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About the role
Job Title: Residential Manager (Victoria)
Location: Victoria, BC V8X 4M7
Reports To: Director of Operations
About Us
At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care.
We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.
Integra Support Services is proud to partner with Community Living British Columbia (CLBC), a provincial Crown corporation that funds and oversees services for adults with developmental disabilities, ensuring high standards of care and accountability.
About the Role
We’re looking for a dedicated and experienced Residential Manager to join our team in Victoria.
As part of our leadership team, you’ll play a key role in overseeing a range of programs that support individuals in both community-based and residential settings. This position is responsible for the overall operation, quality of care, and day-to-day management of assigned residential homes.
You’ll lead and support a team of support workers, ensure person-centered services are delivered with excellence, and oversee essential administrative functions such as staffing, budgeting, and compliance. Most importantly, you’ll help create a safe, inclusive, and empowering environment where individuals can thrive, build independence, and live with dignity.
What You’ll Do
Program & Service Delivery
- Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care
- Champion individualized support by aligning services with each person’s goals, needs, and preferences
- Continuously assess program effectiveness and implement improvements
- Promote community inclusion, life skills development, and overall well-being
Staff Leadership & Development
- Support recruitment, onboarding, and supervision of support workers
- Provide coaching, feedback, and performance management to build a strong, capable team
- Develop and manage staff schedules to ensure consistent, quality coverage
- Foster a positive, respectful, and collaborative team culture
Operations, Compliance & Risk Management
- Manage program budgets responsibly, ensuring effective use of resources
- Maintain accurate documentation and reporting in line with agency and regulatory requirements
- Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC)
- Respond to incidents, concerns, and emergencies with professionalism and urgency
- Participate in audits, inspections, and quality improvement initiatives
Relationship & Stakeholder Management
- Build strong relationships with families, caregivers, and community partners
- Collaborate with healthcare professionals and external agencies
- Keep senior leadership informed through regular updates and reporting
About You
Qualifications
-
Diploma or degree in Social Services, Psychology, Human Services, or a related field (preferred)
-
Minimum 2 years of experience in community living or residential care
-
Previous leadership or supervisory experience is an asset
-
Valid Class 5 Driver’s Licence
-
Current First Aid certification
-
Valid TB test
Skills & Abilities
- Strong understanding of person-centered planning and support practices
- Solid experience with budgeting and administrative responsibilities
- Excellent leadership, communication, and problem-solving skills
- Highly organized with the ability to manage competing priorities in a fast-paced environment
Working Conditions
- Primarily office-based, with regular visits to residential homes
- Flexibility to work occasional evenings, weekends, or be on-call as needed
- Dynamic environment that requires responsiveness and sound decision-making
Schedule: Monday to Friday 9am to 4pm
HOW TO APPLY
Please submit an application with your cover letter and a resume. Only those being considered for an interview will be contacted. Thank you for your interest in Integra Support Services and we look forward to hearing from you!
Integra is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. Multilingual skills and multicultural competence are assets.
Not the right fit? Search for Residential Manager jobs in Victoria, BC
About Integra Support Services
We are a community-based agency that provides person and family-centred supports for people with diverse abilities on Vancouver Island.
We like to think of ourselves as a big family and we invite you to get to know our dedicated assistants, leadership team, families, and community partners. They all play a vital role in ensuring that we continue to provide quality services in nurturing, positive, and productive settings.
Integra is contracted to provide supports and services on behalf of Community Living British Columbia (CLBC). CLBC is a crown corporation that has been given legislative responsibility governing all services to persons with developmental disabilities in BC. We also receive funding from the Ministry of Children and Family Development to support children and youth with special needs. Individuals served by Integra are adults who live with a developmental disability. We also support children and youth with special needs, as well as adults who have complex health care needs and/or a dual diagnosis (when a person has both a developmental disability and a mental health problem).