Job Description:

As an integral member of the Laboratory team the Laboratory Office Clerk performs a variety of clerical support functions for several pathologists, histology, and cytology and core laboratory, requests from Oncology physicians, and external physicians. Responsibilities include (but are not limited to):

• Report handling and other associated clerical duties.
• Requisitioning/patient demographics all external orders and requisitions for Cytology and Histology as well as referred in samples
• Registration of surgical consult cases requested from Oncology or another facility
• Pathology sends out preparation, and completion of forms for reference labs, printing reports to accompany samples, ensuring correct tests are ordered, material retrieval
• Invoice verification from reference laboratories
• assisting in inventory and supply control.
• reading and signing off on new and/or revised procedures, protocols and performance standards in collaboration.
• providing feedback to the appropriate leadership for improvements or corrections for policies and procedures
• liaising with other Laboratory and RVH staff, external laboratories, hospitals and physicians’ offices
• maintaining Accreditation Canada - Diagnostics compliance
• participating in initial and refresher training for new and current staff
• participating in staff and patient experience and feedback initiatives, professional development, teaching/ educational activities, safety and quality improvement programs to ensure excellence in the provision of services.
• observing and understanding RVH and departmental policies and procedures, adhering to RVH and departmental mission and vision statements while maintaining patient confidentiality; performing other related duties consistent with the job classification, as assigned, requested, or required.

The above responsibilities are not to be considered all-inclusive; may be assigned other related duties in the interest of efficient operations of RVH or effective patient care.

SKILLS/ABILITES:

• Demonstrated team oriented with a strong customer service focus
• Demonstrated ability to perform duties independently and as a team member with high degree of motivation and independent judgment.
• Demonstrated commitment to excellent attendance
• Demonstrated proficiency with keyboarding, Laboratory Information Systems (MediTech, Client Server and Expanse preferred), MS Office, internet use, and other computer software
• Demonstrated commitment to continuing education and performing mandatory reviews
• Proven excellence working in a team environment; strong interpersonal and communication skills
• Demonstrated ability to work under pressure and maintain high levels of productivity, competence and professionalism
• Demonstrated interpersonal skills and ability to work effectively and professionally with staff, physicians, volunteers, patient families, and visitors.
• Demonstrated excellent verbal and written communication skills.
• Demonstrated excellent organizational skills and ability to handle multiple tasks at a time in a cost-effective manner.
• Demonstrated ability to perform duties independently and as a team member, with high degree of motivation and independent judgment.
• Demonstrated commitment to excellent attendance and schedule flexibility.
• Demonstrated excellent conflict resolution and change management skills.
• Demonstrated strong critical thinking and problem-solving ability.
• Demonstrated commitment to continuing education and performing mandatory reviews.

QUALIFICATIONS:

EDUCATION

Completion of Ontario Secondary School Diploma (Grade 12) or recognized equivalent required.

Medical Administrative Assistant Diploma or equivalent education and experience required.

Medical terminology course essential.

EXPERIENCE

• Minimum one (1) year recent experience (within past three (3) years) in Medical Administration or related healthcare setting
• Previous data entry experience essential.
• Experience with MS Office suite essential.