Heritage Family Services is currently hiring an experienced Team Lead Worker for the stabilization and secure program located in Red Deer, Alberta. This is a full-time role with 8-hour shifts, scheduled on a 4-days-on, 2-days-off rotation.

We are looking for a team-oriented and reliable leader who is often described as authentic, organized, approachable, and responsible. The ideal candidate will bring strong communication and relationship-building skills and be confident in supporting youth through a trauma-informed care perspective.

Key Duties and Responsibilities:

Build and maintain respectful and trusting relationships with each youth

Help provide a safe, secure environment by following established protocols and preventing unauthorized departures, as guided by the Policy Manual

Take the lead during shifts by offering coaching, support, and guidance to both clients and team members

Oversee daily schedules and facilitate youth-centered activities and programs

Support meal planning and preparation

Encourage personal growth and support youth in developing a positive sense of identity

Serve as an advocate for each child/youth, ensuring their needs are represented, including access to the Child and Youth Advocate

Create a supportive space that reflects the youth’s emotional and developmental needs

Assist in life skills development, including emotional regulation, cognitive flexibility, and social decision-making

Required Qualifications and Skills:

A minimum two-year diploma in Human Services or a related field

At least 3 years of direct experience working with children and/or youth

Must be at least 18 years old

Required screenings include: Criminal Record Check (Vulnerable Sector), Child Intervention Check, a valid Class 5 Driver’s License, and a Driver’s Abstract with fewer than 6 demerits

Proficient in therapeutic approaches and well-versed in the Therapeutic Crisis Intervention (TCI) model

Solid understanding of child development, trauma, grief, and loss

Cultural sensitivity and appreciation of Indigenous traditions, with an understanding of the importance of culturally responsive care

Demonstrated ability to work with diverse individuals and communities, with knowledge of inclusive terminology related to gender and identity

Cross-cultural communication skills and experience working with socially marginalized populations

Mandatory Requirements:

If you are selected as the successful candidate, you will be required to provide the following documents as a condition of employment upon receiving the job offer

A Criminal Record Check (with Vulnerable Sector) that is dated within the last 6 months

A Child Intervention Check that is dated within the last 6 months

Proof of eligibility to work in Canada

Class 5 Alberta Government Issued Driver’s License

A Driver's Abstract that is dated within the last 6 months

Copy of education listed in resume.

*Please note that given the nature of our work, proficiency in both spoken and written English is required.

Why Work With Heritage Family Services?

We are a people-focused agency that emphasizes developmental, trauma-informed care through an attachment-based approach. Our direct support staff are professionally trained in Therapeutic and Nonviolent Crisis Intervention techniques and receive ongoing support from a dedicated Clinical Team. With over 40 years of experience supporting children and families in Alberta, we are proud to offer a workplace that promotes growth, purpose, and long-term career opportunities. Our values—authenticity, service, quality, and responsibility—guide our work every day.

Heritage Family Services is committed to equity, diversity, and inclusion in our hiring practices. Only applicants who are legally eligible to work in Canada will be considered.

Job Type: Full-time

Pay: $23.01 per hour

Benefits:

• Employee assistance program
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person