Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview
The Commercial Services Member Consultant is responsible for providing the knowledge and expertise needed to support our operations efficiently. This role will create new memberships and assist with commercial lending, cash management, reporting, and ongoing monitoring and maintenance of memberships, accounts, and regulatory requirements.

Role

Operations:
Open all Commercial Memberships for the Business Banking Group including creation - from initial member contact to document preparation and execution with the member
Keep contact diary system up to date with relevant follow up action for Commercial Members
Regular communication with Risk Department to ensure we are compliant with all new regulations
Uncover, identify, and process sales opportunities primarily with Commercial Members, which may include non FSRA reporting, commercial lending and deposit products
Actively solicit, follow up and provide advice on products and services to Commercial Members to increase share of wallet and ensure we are their primary financial institution of choice. Including processing third party referrals for ADP, MDB-Online banking, Global Payments and any other acquired service providers
Direct interaction with our high value members, both virtually and in person, will be required to provide the highest service level
Complete all Collabria VISA applications for all Commercial Members
Facilitate paperwork and workflows for onboarding new services for new and existing Commercial members including MDB, PaymentStream
Become familiar with the products, services, and people for third party vendors including: Collabria, C1, XE Foreign Exchange, ADP, Global Payments, and schedule recurring update calls
Work primarily with Commercial Members to resolve inquiries and/or concerns
Maintain ongoing activity plan to assist prioritizing sales, service, and operational work
Key on new loans, new investments and accounts, to the banking system, as well as input all changes as required
Assist with managing various portfolio reporting required for the Business Banking Group, including but not limited to: Loan delinquency, loan maturity, annual reviews
Assist in preparing Funding Requests for new loans as well as draw requests for construction loans and lead the funding process for BBG
Regular communication with the entire leadership group in BBG will be imperative to ensuring priorities are met, as our team is active and high achieving
Ensure processes and standards meet and exceed requirements set out by legislation and regulators
Manage applicable large depositor maturity schedules
Prepare statements/bank confirmations as scheduled and as requested
Facilitate wires and other fund transfers for Commercial Members
Update membership changes such as signors as needed
Stay in regular communication with other internal departments to facilitate activities to support Business Banking GroupCommercial members as needed, such as IMS (term department, wires, payment stream etc.)
Monitor Bank of Canada changes and rate environment as it pertains to high value members, legal trust accounts etc.
Understand estates and legal trusts administratively
Maintain a list of special interest bearing treasury accounts for appropriate spreads
Support the team of BBG Account Managers with general administrative support as required.
Perform other duties as assigned
Consider healthsafety as a primary concern to ensure the overall well-being of the team and members

Required Skills and Qualifications:
Completion of Grade 12 or equivalent and some post-secondary education in Commerce, Business Administration or Economics
3 - 5 years Commercial Services/ Credit Union/other Financial Institution experience
Good working knowledge of business banking products and services
Experience with commercial lending procedure and processes
Experience in a compliance and regulatory environment is an asset
Competent knowledge of Microsoft Office Suite, Temenos Banking System and Criterion or equivalent banking and lending platforms is required
Must have superior interpersonal and communication skills
Inherently demonstrate a high level of integrity and trustworthiness
Must be able to work well with minimum supervision
Ability to effectively problem solve to find creative and beneficial solutions
Be flexible and adaptable to changing priorities
Ability to share knowledge and best practices
Must be capable of working as a team player, willing to assist other staff of any location
Must have a positive attitude and willing to go above and beyond
Maintain current knowledge of the Financial Service Industry and trends
Be able to take action in difficult and challenging situations and deal with uncertainty
Ability to identify and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
Comfort in dealing with high value accounts and individuals

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.