Credit & Collections Analyst, Small Business
About the role
Description Overview of the Role Collection Analysts are directly responsible for working with our end user customers to receive payments for products and services. The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter. The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance. Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow.
As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it.
This position will be assigned an individual Accounts Receivable portfolio of between $40 and $60 million a year in which they will be accountable for its performance.
Responsibilities
- Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results.
- Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.
- Facilitate customer payments by providing necessary documentation to customer
- Resolves customer account differences working with other employees including Sales.
- Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
- Participates on process improvement projects as assigned
- Provides reports on assigned portfolio as requested to A/R Operations management
- Ensures compliance with all company policies
- Provides training as requested.
Required Skills
- 2+ Years of Collections Experience
- Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Experienced in Customer relationship management and handling a variety of customer interactions
- Demonstrated initiative
- Ability to work independently
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
- Thrives in a team environment
- Past participation in process improvement initiatives and/or business improvement projects
About griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
The griddable.io concept was conceived by Rajeev Bharadhwaj, a serial entrepreneur with a vision to create a globally synchronized enterprise. He made a key decision to build-on vs. replace traditional databases and develop a new approach for synchronous data integration.
After identifying the Databus open source project at LinkedIn as a foundational technology, he recruited Chavdar Botev, the primary architect of Databus, and Burton Hipp, who co-founded a prior startup with Rajeev. Together they created the first griddable.io product, proved the technology at design partners, and recruited Robin Purohit as CEO, a software industry veteran known to the team from VERITAS and HP.
Credit & Collections Analyst, Small Business
About the role
Description Overview of the Role Collection Analysts are directly responsible for working with our end user customers to receive payments for products and services. The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter. The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance. Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow.
As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it.
This position will be assigned an individual Accounts Receivable portfolio of between $40 and $60 million a year in which they will be accountable for its performance.
Responsibilities
- Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results.
- Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.
- Facilitate customer payments by providing necessary documentation to customer
- Resolves customer account differences working with other employees including Sales.
- Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
- Participates on process improvement projects as assigned
- Provides reports on assigned portfolio as requested to A/R Operations management
- Ensures compliance with all company policies
- Provides training as requested.
Required Skills
- 2+ Years of Collections Experience
- Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Experienced in Customer relationship management and handling a variety of customer interactions
- Demonstrated initiative
- Ability to work independently
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
- Thrives in a team environment
- Past participation in process improvement initiatives and/or business improvement projects
About griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
The griddable.io concept was conceived by Rajeev Bharadhwaj, a serial entrepreneur with a vision to create a globally synchronized enterprise. He made a key decision to build-on vs. replace traditional databases and develop a new approach for synchronous data integration.
After identifying the Databus open source project at LinkedIn as a foundational technology, he recruited Chavdar Botev, the primary architect of Databus, and Burton Hipp, who co-founded a prior startup with Rajeev. Together they created the first griddable.io product, proved the technology at design partners, and recruited Robin Purohit as CEO, a software industry veteran known to the team from VERITAS and HP.