Job Title

Application Technologist Department: Application & Technical Services Travel: 50% Reports to: Manager, Application & Digital Solution Technology

Organization

Handtmann, Canada Limited, located in Waterloo, Ontario specializes in food processing equipment technology including mixing, blending, emulsifying, batch cooking, filling, portioning, and linking equipment for meat, bakery, food processors and pet food. Handtmann provides machines, technology and services for all sizes of sausage filling lines, meat and food processing businesses across many sectors of the food industry. Handtmann, Canada Limited, the North American wholly owned subsidiary of Albert Handtmann Maschinenfabrik GmbH, a leading global technology solutions provider to the food processing industries, enjoys an excellent reputation for design innovation and occupies the premium position in this equipment market. The Handtmann group is a family-owned business established in 1873 and headquartered in Biberach, Germany.

Corporate Culture

Handtmann is an innovative company, with industry leading engineering and technical capabilities, offering the industry best-in-class processing, filling and portioning solutions and service. Our team is a high-energy group that works hard and smart with great integrity for customer satisfaction. Handtmann’s positive environment recognizes dedication and technical proficiency that benefits our customers.

Summary

Responsible and accountable to use deep technical knowledge to assist with and provide guidance in the testing of Handtmann food processing equipment technologies and to assist on troubleshooting issues for complex customer installations. The position is also responsible for generating and distributing technical reports regarding testing results.

Essential Duties and Responsibilities

The essential duties and responsibilities may include the following. Other duties may be assigned.

• Assists in internal testing conducted at the Technology Center.
• Documents and distributes results of tests completed within the Technology Center and at customer locations.
• Handles the sanitation of the Technology Center and equipment to ensure compliance with written Technology Center sanitation procedures.
• Researches and maintains supply and ingredient needs for internal testing.
• Assists in troubleshooting and problem solving for complex installations.
• Creates and manages equipment documentation to share knowledge within Handtmann.
• Responsible for writing detailed and well-structured technical reports in both Word and Excel formats, on a timely basis.
• Assists in the development of technical documents.
• Fosters and maintains excellent relations with customers.
• Results-focused, able to work independently with little supervision.
• Able to travel freely within GTA, Canada and Internationally if required.
• The domestic travel will involve running equipment trials for clients, giving presentations, and training customers, together with Technical Service and Sales teams.
• Mechanically inclined to set up equipment for testing purposes, demonstrations, and general production.
• Excellent soft skills and the ability to perform well in food plants and headquarters as needed to achieve the specifics goals.
• Ability to work independently, prioritize work, multi-task and quickly respond in a fast-paced changing environment

Sphere of Interaction

This position interacts and interfaces with senior management and all employees, especially Germany technical resources, field service personnel, applications, sales and parts department members. In addition, there will be frequent contact with customers and potential customers.

Competency

To perform this role successfully, an individual should demonstrate the following competencies:

• Technical Skills – Evaluates personal strengths and development areas; actively pursues training opportunities; continuously builds technical knowledge and skills; effectively shares expertise with others.
• Analytical Skills – Synthesizes complex or diverse information; collects, researches, and analyzes data; applies experience and judgment to complement data-driven insights; designs effective workflows and procedures.
• Problem Solving – Identifies and resolves issues in a timely manner; gathers and evaluates information skillfully; develops and implements alternative solutions; collaborates effectively in group problem-solving situations; applies sound reasoning, even in sensitive or challenging circumstances.
• Leadership – Demonstrates confidence and professionalism; motivates and inspires others to perform at a high level; positively influences actions and decisions; accepts constructive feedback; recognizes and values the contributions of others.
• Judgment – Exercises sound and accurate judgment; clearly supports and explains decision-making rationale; involves appropriate stakeholders; makes timely and well-informed decisions.
• Customer Service – Effectively manages difficult or emotional customer situations; responds promptly to customer needs; actively seeks customer feedback to improve service; fulfills service commitments consistently.
• Oral Communication – Communicates clearly and persuasively in both positive and challenging situations; listens actively and seeks clarification; responds effectively to questions; demonstrates strong presentation skills; participates constructively in meetings.
• Written Communication – Produces clear, concise, and informative written materials; edits for accuracy, grammar, and clarity; adapts writing style to audience needs; presents numerical data effectively; accurately interprets written information.
• Planning and Organization – Prioritizes and plans work activities effectively; uses time efficiently; anticipates resource requirements; sets goals and objectives; organizes tasks for self and others; develops realistic and actionable plans.
• Professionalism – Interacts with others tactfully and respectfully; performs well under pressure; accepts responsibility for actions; demonstrates accountability; follows through on commitments.

Knowledge Required

• Background in food science and/or engineering with a strong understanding of formulation and food chemistry.
• 2–5 years of experience in meat, bakery, pet food or food equipment technical services or application development, including direct collaboration with sales teams and customers.
• Experience managing projects and milestones throughout the sales-to-delivery lifecycle, including equipment specifications, design reviews, approval drawings, and Factory Acceptance Testing (FAT).

Preferred

• Industrial food processing experience.
• Bachelor’s degree in food processing or a related discipline.
• Broad knowledge of ingredient functionality and processing across multiple food industry segments is an asset
• Experience with installation and commissioning equipment in manufacturing plants.

Skills

• Strong communication skills with internal departments, suppliers, and customers.
• Excellent analytical abilities with high attention to detail.
• Strong interpersonal skills and the ability to collaborate effectively across teams.
• Ability to manage and contribute to multiple projects simultaneously in a team environment.
• Bilingual proficiency in French or German is an asset.
• Ability to maintain a high level of competence and professionalism in a fast-paced, dynamic business environment.

Abilities

• Ability to understand information presented verbally and in writing.
• Ability to clearly communicate and present information to ensure understanding.
• Strong deductive reasoning skills with the ability to develop effective solutions.
• Ability to speak clearly, confidently, and persuasively.
• Strong organizational, time management, and attention-to-detail skills.
• Proven ability to work effectively in a team environment and build strong professional relationships.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required.

Computer Skills

Intermediate proficiency in PC applications, including Internet-based tools and Microsoft Office 365, SQL Database proficiency is an asset. Ability to operate standard office equipment such as copiers and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear. The employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to reach above shoulders; climb or balance; and stoop, kneel, crouch or crawl. This position requires hand-eye coordination and manual dexterity sufficient to operate equipment, a keyboard, photocopier, telephone, calculator, and other office equipment. The employee must regularly lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee frequently works near moving mechanical and is exposed to fumes or airborne particles. The employee has frequent work-related travel. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment is moderate.