Manager, Medical Devices & Client Services
About the role
Job Summary Under the supervision of the Director, Pharmacy Operations, the Manager, Medical Devices & Client Services is responsible for leading the Infusion Pharmacy Intake, Customer Service, Data Entry, and Equipment Administration teams. This leadership role ensures operational efficiency, regulatory compliance, and high-quality service delivery across all client-facing and equipment fulfillment functions.
This position requires strong organizational, leadership, and communication skills with minimal to moderate travel. Regular business hours are Monday to Friday, 8:30 a.m. – 5:00 p.m. with occasional overtime or extended hours. Demonstrated ability to balance flexible work arrangements with the needs of the business is required, ensuring adequate on-site coverage and leadership presence when required.
Duties And Responsibilities
- Provide strategic leadership to the Customer Service, Intake, Data Entry, and Equipment Administration teams.
- Ensure operational effectiveness, staff performance, and cross-functional coordination across equipment logistics and client services.
- Support the oversight of equipment lifecycle management, including procurement, maintenance, repair, and end-of-life processes for infusion and medical devices.
- Guide team leads in daily operations, performance monitoring, and implementation of continuous improvement initiatives.
- Oversee preventative maintenance programs and ensure compliance with medical device regulations and safety standards.
- Maintain inventory oversight of equipment assets across all BSRx facilities and subcontractor sites.
- Facilitate communication and coordination across departments to ensure equipment needs are met in a timely, cost-effective manner.
- Implement and track KPIs across all reporting departments; review staff performance and complete evaluations with team leads.
- Lead recruitment, onboarding, and performance management for departmental staff.
- Support the development of SOPs and documentation related to intake, customer service, and equipment handling workflows.
- Promote a culture of quality and compliance, aligned with internal policies and provincial regulations.
- Maintain confidentiality of patient, staff, and corporate information.
- Ensure compliance with Bayshore Policies, Health and Safety regulations, and corporate procedures.
- Perform other related duties as assigned.
Qualifications
- Minimum 5 years of managerial experience in health care, medical devices, or client services-related roles.
- College Diploma required; University Degree preferred.
- Experience with Ontario Health or other provincial agencies is an asset.
- Strong knowledge of infusion equipment, medical devices, and healthcare operations.
- Demonstrated success leading multidisciplinary teams with a focus on logistics and client support.
Other Skills And Abilities
- Excellent organizational, time management, and problem-solving skills.
- Strong interpersonal and leadership abilities to support and motivate diverse teams.
- Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Strong written and verbal communication skills.
- Valid driver’s license and reliable vehicle for off-site meetings as required.
This position is a 1-year Full-Time Contract Primary Location ON-Markham
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
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Manager, Medical Devices & Client Services
About the role
Job Summary Under the supervision of the Director, Pharmacy Operations, the Manager, Medical Devices & Client Services is responsible for leading the Infusion Pharmacy Intake, Customer Service, Data Entry, and Equipment Administration teams. This leadership role ensures operational efficiency, regulatory compliance, and high-quality service delivery across all client-facing and equipment fulfillment functions.
This position requires strong organizational, leadership, and communication skills with minimal to moderate travel. Regular business hours are Monday to Friday, 8:30 a.m. – 5:00 p.m. with occasional overtime or extended hours. Demonstrated ability to balance flexible work arrangements with the needs of the business is required, ensuring adequate on-site coverage and leadership presence when required.
Duties And Responsibilities
- Provide strategic leadership to the Customer Service, Intake, Data Entry, and Equipment Administration teams.
- Ensure operational effectiveness, staff performance, and cross-functional coordination across equipment logistics and client services.
- Support the oversight of equipment lifecycle management, including procurement, maintenance, repair, and end-of-life processes for infusion and medical devices.
- Guide team leads in daily operations, performance monitoring, and implementation of continuous improvement initiatives.
- Oversee preventative maintenance programs and ensure compliance with medical device regulations and safety standards.
- Maintain inventory oversight of equipment assets across all BSRx facilities and subcontractor sites.
- Facilitate communication and coordination across departments to ensure equipment needs are met in a timely, cost-effective manner.
- Implement and track KPIs across all reporting departments; review staff performance and complete evaluations with team leads.
- Lead recruitment, onboarding, and performance management for departmental staff.
- Support the development of SOPs and documentation related to intake, customer service, and equipment handling workflows.
- Promote a culture of quality and compliance, aligned with internal policies and provincial regulations.
- Maintain confidentiality of patient, staff, and corporate information.
- Ensure compliance with Bayshore Policies, Health and Safety regulations, and corporate procedures.
- Perform other related duties as assigned.
Qualifications
- Minimum 5 years of managerial experience in health care, medical devices, or client services-related roles.
- College Diploma required; University Degree preferred.
- Experience with Ontario Health or other provincial agencies is an asset.
- Strong knowledge of infusion equipment, medical devices, and healthcare operations.
- Demonstrated success leading multidisciplinary teams with a focus on logistics and client support.
Other Skills And Abilities
- Excellent organizational, time management, and problem-solving skills.
- Strong interpersonal and leadership abilities to support and motivate diverse teams.
- Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Strong written and verbal communication skills.
- Valid driver’s license and reliable vehicle for off-site meetings as required.
This position is a 1-year Full-Time Contract Primary Location ON-Markham
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672