FULL TIME: Member Experience Coordinator & Front Desk Concierge

Location: Vaughan, ON (York Region Only) Full-Time | Boutique Fitness Studio | Immediate Start Required

Join Vaughan’s most prestigious private fitness studio, Pure Motivation Fitness (PMF), a 7,500 sq. ft. state-of-the-art boutique facility that has been transforming lives through Body Type Specific Personal Training and Nutrition Coaching since 2006.

We are seeking a full-time Front Desk Client Concierge who is polished, professional, and thrives in a fast-paced environment serving high-caliber clientele during the required availability.

IMPORTANT – PLEASE READ BEFORE APPLYING

This role is not entry-level and requires administrative and customer service experience. PLEASE DO NOT APPLY if you do not meet the following conditions:

YOU ARE A STUDENT or returning to school in Sept 2025 & cannot commit to 40 hrs/week You are unable to start immediately or have travel plans between July 10 th to Sept 31, 2025 You do not reside in York Region (acceptable areas: Vaughan, Maple, King City, Thornhill, Richmond Hill, Woodbridge) You do not drive or have reliable access to a vehicle You DO NOT have administrative or reception/concierge experience

KEY RESPONSIBILITIES: As the first and last impression of PMF, your role will be integral to maintaining our high service standards: Open/close at 1PM -9:00 PM Mon -Thur,

• Fri 9:30AM-6 PM Greet and assist clients with warmth and professionalism in a boutique, concierge-style manner Perform daily member retention and relationship-building outreach through outbound calls per day to support engagement, accountability, and long-term member success. Manage a multi-line phone system with articulate, polished communication Handle daily studio cleanliness & sanitization, ensuring our space reflects luxury and precision Manage appointment confirmations, payment processing, client invoicing, contract data entry, and daily inventory checks Post daily social media content (provided by ownership) and monitor inquiries Maintain reception, studio, change rooms, towel service, and front retail space appearance Conduct studio tours and support pro shop retail transactions with enthusiasm Perform daily admin duties, including follow-ups, system data entry, member support, and stock replenishment

QUALIFICATIONS - OUR NON-NEGOTIABLES: You MUST be well-groomed, detail-oriented, and love engaging with people 1-2+ years in receptionist, concierge, or client-service-based roles (fitness/hospitality spa, retail is ideal) Enjoys fitness & is motivated to exercise at our studio 2–3x per week Professional phone etiquette & fluency in English communication Administrative experience with tools like Microsoft Suite, Outlook, and Google Docs Can multitask and adapt in fast-paced, client-facing environments Reliable access to a vehicle and the ability to work flexible hours (AM/PM/weekend Understands how to serve an affluent clientele with discretion and care

COMPENSATION & PERKS: Training $17.60/hr during onboarding/ training, increasing to $18.50-$19.00 after training Performance reviews after 90days PMF Loyalty Bonus after 12 months of service $250 Health Spending Benefits after 10 months (Dental, Eye, Medication covered) Complimentary 12-Month Cross-Training Studio Membership (Value: $1,800/yr) Family Discounts available after 3 months Flexible scheduling across Monday–Saturday (40 hours/week guaranteed)

TO APPLY & STAND OUT: We don’t want just a resume. We want to meet YOU!

-Send a 60–90 second video (doesn't have to be edited) introducing yourself, explaining why you’re interested, and why you’re a perfect fit.

• Email your video, resume, and a brief cover letter, resume, & video to: Francesca Giankoulas Send all emails to Francesca@puremotivationfitness.com

PMF is not just a gym. We are a lifestyle brand built on expertise, integrity, and personalized care. If you have the ambition to serve high-end clientele, elevate your career, and grow within a boutique fitness brand—apply now.