Deskside/Tech bar & VIP Support Specialist

· Monitor intake channels (phone calls, texts, emails, Slack, ServiceNow tickets) to respond quickly to user issues.

· Provide face-to-face support to VIPs, resolving technical problems or escalating as needed to restore service efficiently.

· Offer customer service, troubleshoot computer issues, and provide hardware and application support.

· Perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.

· Provide deskside support to employees for hardware, software, network, and other IT-related issues.

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.