Manager Food Service FSM Counter SW
Top Benefits
About the role
Manager Food Service FSM Counter SW
Requisition ID: 189139
Career Group: Store Management
Job Category: Retail - Deli
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Dryden
Location: 4810 Dryden Safeway
Postal Code: P8N3E6
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
- Partners with local vendors and suppliers to build strategies for increased sales.
- Work with Store Manager, Assistant Store Manager and Manager Retail Operations / Execution Specialists to develop merchandising strategies and assist with problem solving
- Partners with HR Business Partner and Labour Relations on employee relations matters and progressive discipline
- Execution of department initiatives and retail program
- Operational decisions within the department
- Merchandising execution
- Ensuring regulatory compliance
Here’s where you’ll be focusing:
Exceptional Customer Experience
- Manage day-to-day operations for Deli, HMR & Meat, guide employees through tasks.
- Maintain high department standards, foster a positive environment for employees and customers
- Assists with and resolves customer issues / elevated customer concerns
- Demonstrate exceptional product knowledge, awareness of product changes, promotions and seasonal trends, customer needs / demographics, local and ethnic products
- Utilizes Fresh Item Management (FIM) and Computer Assisted Ordering (CAO) to review order histories, manage stock levels, conduct daily cycle counts and support the On-Shelf Availability Program
Lead and Manage Employees
- Support, motivate, coach, develop, train and build relationships with the team, listens to feedback, suggestions and provide solutions to problems
- Monitors employees’ behaviours, goal progress, and performance, progressive discipline where required, completing annual performance appraisals
- Manages department hours by reviewing labour costs and budgets, creating department schedules and approving time off requests
- Supports the recruitment, selection and onboarding of new hires
Financial Controls
- Support forecast and weekly plans by analyzing, reviewing, and evaluating profit and loss statements and other pertinent information (i.e. shrink trends, Workforce Management (WFM) reports, labour, net margin, price fluctuations, invoices etc.)
- Execute on Action Plans in partnership with the Store Operator to improve Key Performance Indicators (KPIs) and subsequent follow-up
Regulatory Compliance and Company Standard Operating Procedures
- Train staff and ensures adherence to standard operating procedures (e.g. loss prevention, occupational health & safety), and compliance to department policies and audits (e.g. Steritech, Food Safety)
What you have to offer:
- Demonstrate outstanding leadership, while serving as a role model
- Create a culture of continuous learning and development
- Able to lead/coach/motivate team collectively and individually
- Create a safe, inclusive and positive environment (diversity, equity, and inclusion)
- Exceptional product knowledge
- Detail-oriented with the ability to effectively prioritize and delegate to ensure execution of tasks by the team
- Excellent written and oral communication skills; ability to communicate clearly to all levels of management
- Strong knowledge of department financial reporting and budgets
- Demonstrates an ability to use a computer and related technology
- High School Diploma or equivalent
- 24 months retail experience; previous supervisory experience an asset
- Completion of Department Manager in Training Program (DMT)
- Frequent lifting of up to 20 lbs (50% - 75% of the time); occasional lifting of between 21-50 lbs (up 25% of the time)
- Physical work including but not limited to bending, reaching, lifting, twist/rotating, squatting, kneeling, crouching, pushing, pulling and frequent hand coordination such as gripping and grasping frozen products etc.
- Constant walking and standing
- Exposure to varying temperatures over short periods of time (e.g., cooler, freezer oven, steamer etc.)
- Exposure to various elements such as sanitation, cleaning chemicals (up to 25% of the time)
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
The salary range for this position in Ontario is $48,000.00 - $63,000.00. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.
Manager Food Service FSM Counter SW
Top Benefits
About the role
Manager Food Service FSM Counter SW
Requisition ID: 189139
Career Group: Store Management
Job Category: Retail - Deli
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Dryden
Location: 4810 Dryden Safeway
Postal Code: P8N3E6
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
- Partners with local vendors and suppliers to build strategies for increased sales.
- Work with Store Manager, Assistant Store Manager and Manager Retail Operations / Execution Specialists to develop merchandising strategies and assist with problem solving
- Partners with HR Business Partner and Labour Relations on employee relations matters and progressive discipline
- Execution of department initiatives and retail program
- Operational decisions within the department
- Merchandising execution
- Ensuring regulatory compliance
Here’s where you’ll be focusing:
Exceptional Customer Experience
- Manage day-to-day operations for Deli, HMR & Meat, guide employees through tasks.
- Maintain high department standards, foster a positive environment for employees and customers
- Assists with and resolves customer issues / elevated customer concerns
- Demonstrate exceptional product knowledge, awareness of product changes, promotions and seasonal trends, customer needs / demographics, local and ethnic products
- Utilizes Fresh Item Management (FIM) and Computer Assisted Ordering (CAO) to review order histories, manage stock levels, conduct daily cycle counts and support the On-Shelf Availability Program
Lead and Manage Employees
- Support, motivate, coach, develop, train and build relationships with the team, listens to feedback, suggestions and provide solutions to problems
- Monitors employees’ behaviours, goal progress, and performance, progressive discipline where required, completing annual performance appraisals
- Manages department hours by reviewing labour costs and budgets, creating department schedules and approving time off requests
- Supports the recruitment, selection and onboarding of new hires
Financial Controls
- Support forecast and weekly plans by analyzing, reviewing, and evaluating profit and loss statements and other pertinent information (i.e. shrink trends, Workforce Management (WFM) reports, labour, net margin, price fluctuations, invoices etc.)
- Execute on Action Plans in partnership with the Store Operator to improve Key Performance Indicators (KPIs) and subsequent follow-up
Regulatory Compliance and Company Standard Operating Procedures
- Train staff and ensures adherence to standard operating procedures (e.g. loss prevention, occupational health & safety), and compliance to department policies and audits (e.g. Steritech, Food Safety)
What you have to offer:
- Demonstrate outstanding leadership, while serving as a role model
- Create a culture of continuous learning and development
- Able to lead/coach/motivate team collectively and individually
- Create a safe, inclusive and positive environment (diversity, equity, and inclusion)
- Exceptional product knowledge
- Detail-oriented with the ability to effectively prioritize and delegate to ensure execution of tasks by the team
- Excellent written and oral communication skills; ability to communicate clearly to all levels of management
- Strong knowledge of department financial reporting and budgets
- Demonstrates an ability to use a computer and related technology
- High School Diploma or equivalent
- 24 months retail experience; previous supervisory experience an asset
- Completion of Department Manager in Training Program (DMT)
- Frequent lifting of up to 20 lbs (50% - 75% of the time); occasional lifting of between 21-50 lbs (up 25% of the time)
- Physical work including but not limited to bending, reaching, lifting, twist/rotating, squatting, kneeling, crouching, pushing, pulling and frequent hand coordination such as gripping and grasping frozen products etc.
- Constant walking and standing
- Exposure to varying temperatures over short periods of time (e.g., cooler, freezer oven, steamer etc.)
- Exposure to various elements such as sanitation, cleaning chemicals (up to 25% of the time)
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
The salary range for this position in Ontario is $48,000.00 - $63,000.00. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.