We are looking for a knowledgeable and detail-oriented Manager, Fraud Operations to strengthen WCLC’s digital risk posture and support the secure operation of our online products. As a key member of our digital oversight ecosystem, you will provide second-line fraud governance, lead vendor engagement, and deliver analytics and insights that help protect players and the organization.

The Role

The Manager, Fraud Operations, Digital applies their expertise in fraud risk management, payments, analytics, and compliance to oversee WCLC’s digital fraud framework. This role is responsible for monitoring and challenging first-line controls, managing the operational relationship with our digital vendor, and ensuring that fraud risks are identified, assessed, and addressed. You will collaborate closely with internal partners and external vendors to maintain a secure, compliant, and trusted digital experience.

This position is ideal for someone who thrives in a fast-moving environment, brings strong analytical discipline, and can translate complex fraud patterns into actionable insights and recommendations.

What You’ll Do

• Oversee WCLC’s digital fraud risk framework and provide independent review of fraud controls.

• Lead the day-to-day relationship with our digital vendor, including fraud reviews and follow-ups.

• Build dashboards and analytics to monitor purchases, chargebacks, account activity, and redemptions.

• Track and report monthly fraud KPIs and share insights with leadership.

• Support incident reviews with IT and vendors, ensuring issues are understood and addressed

• Work with Legal/Privacy on Payment Card Industry (PCI) Data Security Standards (DSS) privacy impacts, and account policies

• Maintain Anti-Money Laundering (AML) procedures and stay current on regulatory expectations.

• Contribute fraud and risk expertise to new digital initiatives and product enhancements.

What You Bring

• Postsecondary education in business, risk, analytics, or a related fiel
• 5+years of experience in eCommerce fraud, payments, AML, or digital risk.
• Experince with fraud monitoring tools and strong data analysis skills (Excel, Power BI)
• Clear communication and strong vendor management skills. Certifications such as Certified Fraud Examiner (CFE) or Association of Certified Anti- Monely Laudering Specialist (ACAMS) are an asset.
• Understanding of PCI DSS and privacy

What Helps You Succeed

• A practical risk mindset and strong attention to detail.

• Ability to work independently and collaborate across teams.

• Comfort working in a fastmoving, multivendor environment.

Who we are

You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We’d love to talk to you about how you fit into that.

We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.